Remote Retention Specialist — Customer Care & Upsell

Cogeco Connexion; Remote; CAD 40,000 - 55,000; Full time

Job summary

A telecommunications company is seeking a Retention Specialist to provide excellent customer service and enhance customer loyalty. This role involves handling customer inquiries, maximizing retention opportunities, and effectively resolving issues. Ideal candidates will have strong communication and negotiation skills, with at least one year of experience in customer service. This position offers the flexibility of remote work and opportunities for career growth.

Benefits

Flexible working hours

Discounted services

Attractive compensation packages

Career evolution opportunities

Qualifications

• Minimum 1-2 years of experience in a call-center environment preferred.
• Proven customer service skills, superior first call resolution skills.
• Ability to analyze and troubleshoot customer issues.

Responsibilities

• Handle customer requests to downgrade or disconnect services.
• Resolve customer issues efficiently and build value in services.
• Maximize retention and sales opportunities through outbound calls.

Skills

Strong communication skills

Negotiation skills

Detail-oriented

Customer service skills

Education

High School Diploma

Post-secondary education

Tools

Google Suite

PCs and Windows environment

Job description

A telecommunications company is seeking a Retention Specialist to provide excellent customer service and enhance customer loyalty. This role involves handling customer inquiries, maximizing retention opportunities, and effectively resolving issues. Ideal candidates will have strong communication and negotiation skills, with at least one year of experience in customer service. This position offers the flexibility of remote work and opportunities for career growth.