Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Moose Jaw; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a Bilingual Customer Support Representative to provide exceptional inbound support remotely. Key responsibilities include assisting customers, resolving issues, and documenting interactions. Ideal candidates should be fluent in French and English, have customer service experience, and possess strong computer skills. This role offers competitive pay, paid training, and comprehensive benefits, fostering a positive work environment.

Benefits

Paid training

Comprehensive benefits

Performance-based incentives

Access to DailyPay

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a distraction-free environment from home.
• Strong computer navigation skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Document and retrieve information accurately in databases.

Skills

Bilingual in French and English

Excellent multitasking abilities

Strong interpersonal skills

Education

High school diploma or GED

Tools

Customer relationship management (CRM) software

Job description

Employer Industry: Customer Service and Automotive Support

Why consider this job opportunity:

• Salary up to $25/hr with performance-based incentives
• Paid training and opportunities for career advancement within the organization
• Work remotely from the comfort of your own home
• Comprehensive benefits including medical, dental, and vision insurance
• Access to DailyPay for early salary access
• Inclusive company culture with various networking and mentorship programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Document and retrieve information accurately in databases
• Offer additional products and/or services to enhance customer experience
• Deliver exceptional customer service with a positive attitude

What is Required (Qualifications):

• Fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment from home
• Strong computer navigation skills and a desire to learn new technologies

How to Stand Out (Preferred Qualifications):

• Experience in a remote customer service role
• Familiarity with automotive products and services
• Excellent multitasking abilities in a fast-paced environment
• Strong interpersonal skills for effective communication with customers
• Previous experience with customer relationship management (CRM) software

#CustomerService #BilingualJobs #RemoteWork #CareerGrowth #AutomotiveSupport

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