Jobs in Markham, Kanada

About SDS

SDS is the leader in development software tailored to the housing industry, delivering market-leading solutions and consultancy services to optimise the development of both affordable and commercial homes. In the UK, our tools are valuable to those navigating the complexities of social housing, supporting local authorities, housing associations, and private developers in meeting the growing demand for council homes and other affordable options.

Our software suite, designed by experts with deep experience in both the UK social housing sector and private markets, empowers you with enhanced control and visibility over your development program, ensuring efficient delivery and management of housing projects.

About the role

Are you passionate about creating software that customers love? As our Product Manager, you’ll be the champion of our users, turning real-world challenges into breakthrough SaaS solutions.

You will:

Be the Voice of the Customer: Dive into user feedback, market trends and analytics to uncover unmet needs and hidden opportunities.

Own the Roadmap: Translate strategic goals into clear, inspiring product visions and user stories. Prioritise features that drive engagement, growth and retention.

Collaborate Relentlessly: Partner with sales, marketing, UX and engineering teams to architect intuitive experiences—and then roll up your sleeves to deliver them.

Drive Innovation: Experiment with new technologies, champion A/B tests, and measure impact to continuously elevate our platform’s value.

Deliver Exceptional Value: Ensure every new release delights customers, outpaces competitors and meets ambitious business KPIs.

If you thrive on balancing big-picture thinking with meticulous execution - and you’re excited to shape the future of our SaaS portfolio - this role is your opportunity to make a tangible difference. Join us and help build products that transform how our customers work.

At SDS, we are committed to fostering a culture that supports growth, flexibility, and a great work-life balance. Join us in making an impact.

SDS is an Equal Opportunities Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. We don’t discriminate based on race, colour, religion, sex, sexual orientation, gender identity, disability or any other protected characteristic under applicable law.

Our goal is to ensure that every individual is treated with dignity and respect in all aspects of employment, recruitment, and workplace policies.

Key responsibilities:

• Own the product backlog, ensuring it contains well-defined user stories with clear business value
• Prioritise backlog items to maximize business value and align with company strategy.
• Collaborate with stakeholders to gather requirements and translate them into actionable product features
• Work closely with development teams to refine requirements and provide clarification during sprints
• Validate delivered features against acceptance criteria and business requirements
• Conduct regular product demos and collect feedback from stakeholders
• Monitor key product metrics and make data-driven decisions
• Stay informed about market trends, competitive landscape, and customer needs
• Develop and maintain product roadmaps aligned with business objectives
• Lead and participate in agile ceremonies including sprint planning, daily stand-ups, and retrospectives
• Collaborate with marketing and sales teams to develop go-to-market strategies
• Manage customer expectations and communicate product updates effectively

Experience and Skills:

• Experience as a Product Owner or Product Manager in a SaaS environment
• Experience of the UK social housing sector and private markets
• Strong understanding of agile methodologies and Scrum framework
• Proven track record of delivering successful software products
• Excellent analytical and problem-solving skills
• Superior communication and stakeholder management abilities
• Experience with product backlog management and user story creation
• Understanding of software development processes and technical concepts
• Ability to balance business needs with technical constraints
• Experience using product management tools (Jira, Confluence, etc.)

Preferred Skills and Qualifications:

• Certified Scrum Product Owner (CSPO) or similar certification
• Experience with data analysis and product metrics
• Knowledge of UX/UI design principles
• Familiarity with product discovery techniques (customer interviews, A/B testing, etc.)

Personal Characteristics:

• Customer-centric mindset with strong empathy for user needs
• Strategic thinker who can balance long-term vision with short-term execution
• Excellent prioritisation skills and ability to make trade-offs
• Detail-oriented with strong organisational capabilities
• Self-motivated with a proactive approach to problem-solving
• Collaborative team player who thrives in cross-functional environments
• Comfortable with ambiguity and adapting to changing priorities

Benefits of working with SDS

At SDS, we believe in empowering our employees with the right support, flexibility, and benefits to help them thrive both professionally and personally.

Here’s what we offer:

· Competitive base salary.

· Commission structure for customer growth and retention contributions.

· Workplace pension scheme with employer contribution.

· Private Healthcare coverage through Aviva Health (including Mental Health Support).

· Life assurance (4x your salary).

· 25 days annual leave, plus 8 UK bank holidays.

· Sick pay and compassionate leave policies

· Fully Remote working

· Professional development opportunities and attendance at industry events

· Internal leadership development opportunities

Closing date for this position is 18th August 2025