Customer Service Advisor (Remote)

Michael Page; Birmingham; Remote; GBP 40,000 - 60,000; Full time

Job summary

A prominent financial services firm is seeking a Customer Service Representative to assist customers with inquiries and provide solutions. The role requires excellent communication skills and the ability to work independently in a remote environment. Ideal candidates will have prior experience in customer service, preferably in banking, and a strong professional demeanor.

Benefits

Competitive salary

Great benefits

Qualifications

• Experience in customer service, preferably in banking or financial services.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Comfortable using technology and multiple software systems.
• Ability to work independently in a remote environment.
• Professionalism, patience, and empathy.

Responsibilities

• Respond to customer queries via phone, email, and live chat in a professional and timely manner.
• Assist customers with account inquiries, transactions, online banking, and loans.
• Provide accurate information or solutions to customer needs.
• Handle complaints efficiently, ensuring customer satisfaction.
• Maintain confidentiality and adhere to all banking regulations.
• Update customer records and log interactions in the CRM system.
• Escalate complex issues to relevant departments as necessary.
• Meet individual and team performance targets.

Skills

Customer service experience

Verbal communication

Written communication

Problem-solving

Attention to detail

Technology proficiency

Time management

Empathy

Knowledge of banking products

Job description

• REMOTE
• BANKING

About Our Client

A leading financial services business

Job Description

• 
  
  Respond to customer queries via phone, email, and live chat in a professional and timely manner
• 
  
  Assist customers with account inquiries, transactions, card services, online banking, and loan-related questions
• 
  
  Identify customer needs and provide accurate information or solutions
• 
  
  Handle complaints efficiently, following internal processes and ensuring customer satisfaction
• 
  
  Maintain confidentiality and adhere to all banking regulations and data protection policies
• 
  
  Update customer records and log interactions in the CRM system accurately
• 
  
  Escalate complex issues to relevant departments when necessary
• 
  
  Meet or exceed individual and team performance targets (e.g., response time, satisfaction ratings)

The Successful Applicant

• 
  
  Previous experience in customer service, preferably in banking or financial services
• 
  
  Excellent verbal and written communication skills
• 
  
  Strong problem-solving abilities and attention to detail
• 
  
  Comfortable using technology and multiple software systems
• 
  
  Ability to work independently and manage time effectively in a remote environment
• 
  
  High level of professionalism, patience, and empathy
• 
  
  Knowledge of banking products, services, and compliance (preferred)

What's on Offer

A competitive salary and great benefits