Jobs in Markham, Kanada

About Us

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

We are looking for a experienced, resourceful, and highly independent AI Deployment Manager to join our growing AI team based in [Add location: EMEA/NA]. You will play a critical role in ensuring the successful deployment of our AI products within client environments, working at the intersection of product, operations, IT, and customer success.

This role requires a startup mindset, hands-on project leadership, and a proven ability to manage complex deployments involving multiple stakeholders, including clients' IT and security teams.

You will be responsible for end-to-end project management - from planning to go-live - ensuring our AI tools are seamlessly integrated into client operations. Experience with Smartsheet is a must, as you will own and manage project tracking, reporting, and dashboards.

Primary Job Responsibilities

• Lead the deployment of AI software solutions across global client operations, ensuring high-quality, timely delivery.
• Own project planning and tracking using Smartsheet - including dashboards, Gantt charts, task assignments, and stakeholder updates.
• Act as the bridge between internal product teams, customer success, and client-side IT/security stakeholders.
• Identify project risks, manage dependencies, and resolve blockers to ensure deployment success.
• Support client readiness, coordinating activities such as user testing, training, and go-live planning.
• Ensure compliance with client security, privacy, and infrastructure requirements.
• Collaborate with internal teams to continuously improve deployment playbooks and best practices.

Competencies Required

About You

• 5+ years of experience in project management or customer success roles, ideally within a startup or tech environment.
• Proven track record managing software deployments into enterprise environments, preferably in AI, SaaS, or IT consulting.
• Expert-level proficiency with Smartsheet (building dashboards, workflows, and project plans).
• Highly autonomous and self-directed, with excellent organizational and problem-solving skills.
• Strong communication and stakeholder management abilities, including working with technical and non-technical teams.
• Familiarity with IT and security processes (e.g., data privacy, InfoSec reviews, SSO, integrations) during software deployments.
• Ability to thrive in a fast-paced, global, and remote-first environment.
• Fluent in English; additional languages a plus.

Preferred qualifications

• Certification in project management (e.g., PMP, Prince2, Agile/Scrum)
• Experience working with AI or automation technologies
• Experience working with multinational clients in BPO, CX, or enterprise environments

Why join us?

• Join a mission-driven company building cutting-edge AI solutions
• Work with global clients and top-tier professionals in a dynamic, remote-first team
• Help shape how AI is delivered and scaled across the world
• Competitive compensation, flexible working hours, and real impact