Jobs in Calgary, Canadá

Employer Industry: Software Development

• Salary up to $152,900
• Opportunity for career advancement and growth within a high-performing team
• Engaging work focused on customer experience and innovative solutions
• Collaboration with cross-functional partners including marketing, sales, and product management
• Chance to lead AI-assisted research initiatives and implement cutting-edge methodologies
• Supportive culture that values continuous improvement and employee contributions

• Create and maintain end-to-end customer journeys using insights and key metrics
• Plan and execute discovery research throughout the design and development lifecycle
• Integrate and synthesize complex data to analyze insights for business impact
• Map persona-based journeys and identify key moments that matter to users
• Communicate and present research findings to diverse audiences, including executives

• Proven experience in creating customer journeys validated by evidence from various sources
• Active maintenance and updating of journeys with insights and key metrics
• Experience facilitating decision-making processes for experience improvement opportunities
• Ability to collaborate with product teams to support execution and evaluation
• Strong guidance provided to design teams for effective implementation

• Experience with generative research methods and journey management frameworks
• Familiarity with AI tools applied in research and design processes
• Strong presentation and communication skills tailored for executive audiences
• Background in user research or customer experience within a technology context

#SoftwareDevelopment #CustomerExperience #AIResearch #CareerGrowth #Innovation

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.