Principal Journey Manager and Experience Researcher (Canada | Remote)

Autodesk; Montreal; Remote; CAD 129,000 - 153,000; Full time

Job summary

A leading software company in Montreal is seeking a candidate to create and maintain customer journeys using data insights. This role involves collaboration with product teams and communication of research findings to executives. Ideal candidates should have a strong background in experience validation and decision-making facilitation in customer experience contexts.

Benefits

Opportunity for career advancement

Supportive culture

Engaging work environment

Qualifications

• Proven experience in creating customer journeys validated by evidence.
• Ability to collaborate with product teams to support execution and evaluation.

Responsibilities

• Create and maintain end-to-end customer journeys using insights and key metrics.
• Plan and execute discovery research throughout the design and development lifecycle.
• Communicate and present research findings to diverse audiences, including executives.

Skills

Customer journey mapping

Data analysis

Collaboration

Presentation skills

Job description

Overview

Employer Industry: Software Development

Why consider this opportunity

• Salary up to $152,900
• Opportunity for career advancement and growth within a high-performing team
• Engaging work focused on customer experience and innovative solutions
• Collaboration with cross-functional partners including marketing, sales, and product management
• Chance to lead AI-assisted research initiatives and implement cutting-edge methodologies
• Supportive culture that values continuous improvement and employee contributions

What to Expect (Job Responsibilities)

• Create and maintain end-to-end customer journeys using insights and key metrics
• Plan and execute discovery research throughout the design and development lifecycle
• Integrate and synthesize complex data to analyze insights for business impact
• Map persona-based journeys and identify key moments that matter to users
• Communicate and present research findings to diverse audiences, including executives

What is Required (Qualifications)

• Proven experience in creating customer journeys validated by evidence from various sources
• Active maintenance and updating of journeys with insights and key metrics
• Experience facilitating decision-making processes for experience improvement opportunities
• Ability to collaborate with product teams to support execution and evaluation
• Strong guidance provided to design teams for effective implementation

How to Stand Out (Preferred Qualifications)

• Experience with generative research methods and journey management frameworks
• Familiarity with AI tools applied in research and design processes
• Strong presentation and communication skills tailored for executive audiences
• Background in user research or customer experience within a technology context

#SoftwareDevelopment #CustomerExperience #AIResearch #CareerGrowth #Innovation

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