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Job summary
An established industry player in ethical beauty is seeking an inspirational leader to join their team. This role involves partnering with the Shop Manager to enhance customer engagement and drive sales performance. You will lead a dedicated team, ensuring they are motivated and equipped to deliver exceptional service while embodying the brand's commitment to social and environmental responsibility. With a focus on collaboration and community activism, this position offers a unique opportunity to make a positive impact. If you are passionate about beauty and leadership, this is the perfect role for you.
Benefits
Qualifications
- Experience in a customer-facing role and team development is essential.
- Strong problem-solving and communication skills are a must.
Responsibilities
- Lead a team to deliver excellent customer experiences and meet sales targets.
- Use data to make informed business decisions and drive performance.
Skills
Education
Tools
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.
Your role in a nutshell
As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.
More about the role
- Lead & work as part of a successful, engaged team to best meet the needs of our customers
- Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
- Problem solves effectively & proactively as much as possible using available resources
- Communicate effectively & act as a flexible & responsible role model to your team
- Ensure development of customer loyalty to further build The Body Shop brand
- Work with the Shop Manager to meet sales & performance targets
- Work with the Shop Manager to manage stock; monitor & manage change
- Use the data (KPI's) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
- Identify & attract high potential candidates & develop current team members to succeed in their goals
- Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
What we look for
- Experience in a customer facing role, people leadership & team development
- Ability to meet sales & performance targets with outstanding planning & organizing skills
- Ability to work collaboratively within a feedback culture
- Outstanding problem solving & communication skills
- Experience using data (KPI's) to make sound business decisions preferred
- Comfortable with Microsoft Office Suite
- Work flexible hours, including holidays, nights, and weekends to meet the needs of the business
- Flexibility to work across Sunday to Saturday is required
What we offer
- Benefits start within your first month
- Comprehensive onboarding in your new position
- Training hours for you & your team as needed
- A 50% discount on regular product & 30% on Gifts
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
- Paid volunteer days - so you can spend time with the causes that matter to you
- Ability to make connections with Community Partners to drive local activism
- (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
- Ability to offer a real living wage to your Customer Consultants
- Opportunities to grow within the Brand
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Talent Drivers
- Collaborative Skills
- Commerciality
- Leadership
- Personal Conduct
- Purpose
We believe in a world where all people are seen, valued, supported, represented at every level, & can be their truest selves and in building a spirit of equality, diversity, and inclusivity for all. The Body Shop Limited is an equal opportunity employer. Should you require accommodation during the interview process, please advise the recruiter when contacted for an interview.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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