Equipment Service Technician

STERIS IMS; Longueuil; Remote; CAD 50,000 - 70,000; Full time

Job summary

A global healthcare solutions provider is seeking a Life Sciences Equipment Service Technician. This remote position involves providing on-site maintenance, troubleshooting, and customer support for life science products. Candidates must be bilingual in English and French, with a secondary school diploma and relevant experience preferred. The role offers a comprehensive benefits package and opportunities for career advancement.

Benefits

Base salary plus incentive compensation

Company vehicle, cell phone, and laptop

Excellent healthcare, dental, and vision benefits

3 weeks paid vacation plus holidays

RRSP matching program

Parental leave

Hands-on training program

Qualifications

• 1 year of relevant experience in technical support or maintenance.
• Must live within 50 miles of the territory center.
• Ability to lift up to 25 pounds and push equipment up to 50 pounds.

Responsibilities

• Drive customer satisfaction through proactive communication.
• Perform preventive and corrective maintenance on equipment.
• Troubleshoot, repair, and modify standard and special purpose equipment.

Skills

Customer relationship management

Technical troubleshooting

Flexibility in working hours

Bilingual in English and French

Education

Secondary School Diploma or equivalent

Associate’s or Bachelor’s degree in electronics or mechanical discipline

Job description

Overview

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

As a Life Sciences Equipment Service Technician at STERIS, you will act as a trusted advisor to our Customers in the maintenance and procurement of Life Science products, both medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high stress healthcare environment.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following provinces: Quebec, Montreal (Longueuil preferred)

Responsibilities

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues and problems expediently.

• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.

• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.

• Ensure a positive Customer experience by providing timely preventative maintenance performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.

• Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in assigned territory.

• Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.

• Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.

The Experience, Skills and Abilities Needed

Required:

• Secondary School Diploma, Graduation Certificate, or CAEC with 1 year of relevant experience

• Ability to work flexible hours, sometimes outside “normal business hours”

• Must live within 50 miles of center of territory

• Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds

• Proficiency in English and French required for communication with Managers, Customers, and team members

Preferred:

• Associate’s or Bachelor’s degree in electronics, mechanical or similar discipline with 1 year of relevant experience

• General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)

Other:

• Excellent interpersonal and Customer communication skills

• Strong technical and troubleshooting skills

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program

• Company Provided Vehicle + Cell Phone + Laptop

• Excellent Healthcare, Dental, and Vision Benefits

• 3 weeks paid vacation per year + company holidays based on Province

• RRSP matching program

• Parental Leave

• Opportunities for advancement in a stable long-term career

• Hands-on Training Program

• Additional Add-On Benefits/Discounts

This position requires knowledge of English due to the nature of the duties involved, including regular communications outside the province of Quebec, training, email communications, and frequent meetings and interactions with English-only employees. The employer has taken all reasonable steps to avoid imposing this language requirement, in accordance with the Charter of the French Language.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

STERIS strives to be an Equal Opportunity Employer.