It Support jobs in Canada
IT Workplace Services Manager — Lead End-User Support
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IT Workplace Services Manager — Lead End-User Support
Job summary
A leading IT support company in Mississauga seeks an experienced IT Workplace Support Team Leader. The role involves leading a team to provide exceptional IT support, meeting service standards, and coordinating with various IT groups. Ideal candidates should have a relevant degree, bilingual English and French skills, and strong customer service orientation. Comprehensive benefits and opportunities for growth are available.
Benefits
Qualifications
- Experience working in IT systems infrastructure area.
- Technical management experience with a proven track record.
- Bilingual in English and French (spoken/written) mandatory.
Responsibilities
- Lead an IT Workplace support team providing support for end users.
- Ensure the team delivers to agreed SLA and KPI targets.
- Coordinate service support activities with IT support groups.
- Monitor trouble ticket resolution service levels.
- Evaluate team member performance and set individual goals.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.