IT Workplace Services Manager — Lead End-User Support

Messer Americas; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading IT support company in Mississauga seeks an experienced IT Workplace Support Team Leader. The role involves leading a team to provide exceptional IT support, meeting service standards, and coordinating with various IT groups. Ideal candidates should have a relevant degree, bilingual English and French skills, and strong customer service orientation. Comprehensive benefits and opportunities for growth are available.

Benefits

Paid time off

Competitive pay with benefits

Career growth through training

Referral program

Employee discounts

Qualifications

• Experience working in IT systems infrastructure area.
• Technical management experience with a proven track record.
• Bilingual in English and French (spoken/written) mandatory.

Responsibilities

• Lead an IT Workplace support team providing support for end users.
• Ensure the team delivers to agreed SLA and KPI targets.
• Coordinate service support activities with IT support groups.
• Monitor trouble ticket resolution service levels.
• Evaluate team member performance and set individual goals.

Skills

Effective communication

Customer service

Microsoft Endpoint Manager/Intune

Microsoft Active Directory/Azure Active Directory

IT infrastructure knowledge

Windows client systems support

Education

College or Bachelor's degree in IT or related program

Job description

A leading IT support company in Mississauga seeks an experienced IT Workplace Support Team Leader. The role involves leading a team to provide exceptional IT support, meeting service standards, and coordinating with various IT groups. Ideal candidates should have a relevant degree, bilingual English and French skills, and strong customer service orientation. Comprehensive benefits and opportunities for growth are available.