Technical Support Specialist

Juowl D2; Vancouver; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A vibrant IT support company in Vancouver seeks a Technical Support Engineer to provide exceptional technical assistance for desktop and laptop computers across multiple operating systems. Ideal candidates will have experience in IT support roles, troubleshooting skills, and a solid understanding of networking concepts. This position offers both full-time and part-time opportunities with competitive pay ranging from $31.92 to $52.06 per hour, along with benefits including dental care and paid time off.

Benefits

Dental care

Employee assistance program

Extended health care

Life insurance

Paid time off

Qualifications

• Proven experience in IT support or help desk roles.
• Strong understanding of computer networking concepts including LAN, VPN, and firewalls.
• Hands-on experience troubleshooting software and hardware issues across platforms.

Responsibilities

• Deliver technical support for desktop and laptop computers.
• Troubleshoot hardware, software, and network connectivity issues.
• Manage and resolve support tickets efficiently.

Skills

IT support experience

Knowledge of computer networking concepts

Troubleshooting skills

Customer service skills

Tools

ServiceNow

Jira

BMC Remedy

Job description

Requirements

We are looking for candidates who have proven experience in IT support or help desk roles and possess a strong understanding of computer networking concepts, including LAN, VPN, and firewall configurations. Familiarity with operating systems such as Windows, macOS, and Linux is essential. Candidates should have hands‑on experience troubleshooting software across various platforms and applications, including Microsoft Office. Knowledge of service management tools like ServiceNow, Jira, and BMC Remedy for ticket tracking and incident management is also required. An understanding of desktop support procedures, including hardware diagnostics and repairs, is important. Additionally, the ability to assist remote users through help desk channels while ensuring excellent customer service is a key requirement.

Responsibilities

As a Technical Support Engineer, you will deliver top‑notch technical support for desktop and laptop computers operating on Windows, macOS, and Linux systems. Your role will involve troubleshooting hardware and software issues, including problems related to computer hardware, operating systems, and applications like Microsoft Office. You will assist users with network connectivity issues involving LAN, VPN, firewall configurations, and other networking components. Efficiently and accurately managing and resolving support tickets using platforms such as ServiceNow, Jira, and BMC Remedy will be part of your daily tasks. You’ll support the setup, configuration, and maintenance of computer hardware and peripherals and diagnose software troubleshooting issues related to operating systems, applications, or network services. Additionally, you’ll configure and troubleshoot firewall settings to ensure secure network access and collaborate with team members to elevate complex issues when necessary while documenting solutions for future reference. Clear communication with end‑users through help desk channels, providing understandable explanations of technical solutions, will also be part of your responsibilities.

Company

This position offers a fantastic opportunity to work within a vibrant IT support team dedicated to providing outstanding customer service. The role allows you to engage with a diverse range of operating systems, networking technologies, and support tools in a fast‑paced environment. We encourage applications for both full‑time and part‑time positions. The expected pay ranges from $31.92 to $52.06 per hour. Benefits include dental care, an employee assistance program, extended health care, life insurance, and paid time off. The work location requires travel, as duties may be performed on the road.