Entry Level jobs in Canada
Inbound Tech Support Specialist - Training Included
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Inbound Tech Support Specialist - Training Included
Job summary
A growing call center in Canada seeks an Inbound Technical Support Representative to engage with both residential and business customers. This entry-level role includes responsibilities such as troubleshooting account issues, ensuring customer satisfaction, and upselling products. Ideal candidates possess a high school diploma, have strong communication skills, and are eager to learn. Benefits include comprehensive training, paid time off, and health coverage after 90 days.
Benefits
Qualifications
- Must be 18 years of age or older.
- Excellent organizational, written, and oral communication skills.
- The ability to evaluate, troubleshoot, and follow-up on customer issues.
Responsibilities
- Handle inbound and outbound contacts in a courteous, timely, and professional manner.
- Ensure first call resolution through problem solving.
- Accurately document and process customer claims in appropriate systems.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.