Inbound Tech Support Specialist - Training Included

The Sydney Call Centre; Sydney; On-site; CAD 35,000 - 45,000; Full time

Job summary

A growing call center in Canada seeks an Inbound Technical Support Representative to engage with both residential and business customers. This entry-level role includes responsibilities such as troubleshooting account issues, ensuring customer satisfaction, and upselling products. Ideal candidates possess a high school diploma, have strong communication skills, and are eager to learn. Benefits include comprehensive training, paid time off, and health coverage after 90 days.

Benefits

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth Opportunities

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problem solving.
• Accurately document and process customer claims in appropriate systems.

Skills

Customer service orientation

Communication skills

Problem-solving

Reliability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows Operating System

Job description

A growing call center in Canada seeks an Inbound Technical Support Representative to engage with both residential and business customers. This entry-level role includes responsibilities such as troubleshooting account issues, ensuring customer satisfaction, and upselling products. Ideal candidates possess a high school diploma, have strong communication skills, and are eager to learn. Benefits include comprehensive training, paid time off, and health coverage after 90 days.