File Admin II - TES

Intello Technologies Inc.; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading technology company in Toronto is seeking an Administrator II to provide comprehensive administrative support. The role involves maintaining records, performing data entry, and responding to client inquiries. Ideal candidates should have 3+ years in customer service or HR. This position offers flexibility for working in-office or virtually and includes a competitive salary and benefits.

Benefits

Comprehensive benefits package

Flexible work arrangements

Generous pension and share purchase programs

Qualifications

• 3 years in a Customer Service or HR-related setting is required.
• Experience with Records Management systems is a must.
• Proficient in word processing and spreadsheet applications.

Responsibilities

• Perform a wide range of administrative support functions.
• Ensure the maintenance of confidential files in compliance with policies.
• Provide advice on records management issues to team members.

Skills

Customer Service

Human Resources

Analytical Thinking

Teamwork and Leadership

Tools

MS Word

MS Excel

MS Outlook

Records Management system

Job description

Select how often (in days) to receive an alert:

Jobs by Category: People & Culture, Finance and Corporate Affairs

Job Function: People & Culture

Status: Full Time

Schedule: Temporary

Description

Be a part of a transformational journey with innovative talent and leading edge technologies.

Who WE Are:

TELUS Employer Solutions (TES) is a leading provider of HR Business Process Outsourcing (BPO) and innovative Talent Development solutions, with demonstrated experience delivering this suite of services to the public sector. We deliver the expertise and technology to enable our customers to focus on HR strategy and support their core business.

Our core business is the delivery of fully integrated Human Resources, Payroll & Payroll related services, Employee Contact Centre & Application Management Services.

As an Administrator II you will:

Administrators perform a wide range of administrative support functions within their applicable business unit for TES team members and contribute to affective client

Administrators ensure that active and inactive confidential files in their applicable business unit are maintained in a cost efficient way and in compliance with client policies and legislative requirements. Provides advice, guidance and assistance on records management issues to TES team members and contribute to effective client services.

Specific Accountabilities/Deliverables:

Administrative Support:

• Data Entry - performs Advanced Level activities into multiple systems
• Researches and responds to requests for information. either in writing or by phone
• Sorts, distributes and proactively determines action on all incoming mail and faxes
• Monitors electronic mail in-boxes, prints electronic incoming mail and proactively determines action
• Monitors fax machines for incoming documents/transmits fax documents
• Identifies priority mail items, attaches applicable related files (if required) and forwards to team members for processing and/or response
• Collects, sorts and forwards all out-going mail as per TES standards
• Runs and prints adhoc reports and distributes to team members as required
• Maintains stationary and office supplies at sufficient level to support the activities of the business unit
• Ensures printers, faxes. copiers. etc. are in good working order; contacts expert service personnel as required
• Ensures paper supplies are maintained at each printer, fax or copier machine
• Assists in the co-ordination of annual processes
• Participates in calendar/fiscal year end and seasonal activities
• Responds to Client inquiries
• Performs reception and counter services

Records Management:

• Monitors and maintains accession records as per client policies and regulations
• Responds to team members and/or client inquiries/requests
• Supervises records destruction process, ensuring that records are disposed of in accordance with client policy and legislative requirements
• Identifies, classifies, codes, consolidates, deletes and creates new files as required (electronic and/or paper)
• Prepares, records, sorts and files documents as per client standards
• Maintains storage of all records sufficient for accurate and timely retrieval when requested
• Understands sensitivity of client information and maintains client confidentiality
• Identifies and recommends routine improvements to operating efficiency and productivity and advises management of opportunities to modify existing processes
• Openly shares relevant business experience and expertise with other team members
• Other related duties

Qualifications

You're the missing piece of the puzzle

With:

• 3 years in a Customer Service, Human Resources, Payroll, Occupational Health & Safety or Recruitment business setting, or related skills and experience
• Experience using word processing, spreadsheet and e-mail applications (preferably MS Word, MS Excel and MS Outlook)
• Experience with Records Management system(s)
• Experience in research, analysis and information gathering

Core capabilities required for all TES employees include:

• Quality Client Service
• Communicates with Impact
• Teamwork and Leadership
• Developing Self and Others
• Flexibility
• Analytical Thinking
• Business and Organizational Knowledge.

Market Capabilities

• Market Capabilities are additional requirements for many roles in TSSI, and represent the expert skills our clients seek to help them solve complex business issues

Technical Skills

• Developed knowledge specific to the specialty of the business unit

Salary Range:

Performance Bonus or Sales Incentive Plan:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization.

We are honoured to be recognized

150,000+
Team members worldwide

14
# of years voted One of Canada’s Best Corporate Citizens

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.