Customer Support jobs in Canada

This is an excellent opportunity for a driven, achievement-oriented sales professional to play a significant role in a successful, rapidly growing company. You will serve as a key member of the management team, collaborating with colleagues and customers to drive significant growth and deliver on the company’s promise. Located in Winnipeg and leading a team of 8 to 10, you are responsible for the day-to-day performance of Durabuilt’s Sales team, ensuring adherence to the company’s established policies and procedures while strengthening the company’s sales capabilities in Winnipeg and adjoining markets, creating opportunities for career progression as the company continues to grow.

• Lead, create and execute Market Business plans, budgets, and strategies to meet or exceed the company’s fiscal goals.
• Provide hands on leadership, direction and coaching to ensure the continual growth of new and existing customers, products and service offerings.
• Champion the use of Salesforce in managing the performance of our sales pipeline and customer service performance.
• Provide support in developing stronger partnerships with customers and reinforcing relationship building skills with your team.
• Cultivate and maintain a winning culture by coaching your team to achieve assigned goals through effective behaviours and actions.
• Lead the development, training and coaching plans for all employees with respect to innovative thinking and continuous improvement initiatives, driving common vision and desire for profitable growth.
• Collaborate with your team to ensure exceptional customer experience through responsiveness, speed to market and consistency.
• Participate in new business development and sales activities related to major opportunities.
• Analyze market conditions, economic factors and competitor movement to effectively position your branch to maximize business opportunities.
• Evaluate and monitor processes to build, support and manage a successful, professional sales network.
• Build effective relationships across the company to ensure alignment of goals, objectives and activities.
• Participate in training and development activities to expand product and industry knowledge.
• Participate in Industry Associations and be an active member of the community.
• Attend customer relations events to foster relationships and develop opportunities.

• Degree in Business, Business Management, Commerce.
• Equivalent experience will be considered.

• 5-10 years of progressively responsible related career experience in sales leadership and operational excellence.
• Track record of successfully building, managing, and mentoring a strong, diverse team of sales and operations professionals.
• Knowledge of key players in the Manitoba market with network connections in the Builder and Dealer space is an asset.
• Direct knowledge of the home-building or residential construction industry is preferred.
• Experience in building materials, custom renovations, or commercial construction will be considered.
• Demonstrated ability to achieve significant objectives within a highly competitive market.
• Hands-on management style with a strong desire to motivate, coach and hold employees accountable.
• Highly effective prioritization, time-management and organizational skills.
• Outstanding communication, relationship-building and problem-solving skills.
• Highly organized professional with exceptional management skills and a talent for driving sales and operational excellence.
• People who have worked with you in the past would describe you as inspiring and dynamic, someone whose vision and guidance has made a difference in their careers.
• Focused and driven to succeed, you take ownership for results and expect the same level of commitment and accountability from your team members.
• Always willing to roll up your sleeves to get the job done, you operate with a sense of urgency without ever sacrificing the quality of your customers’ experience.
• Known for your integrity and commitment to excellence, you take pride in the relationships you have built and the success they have created.

• Due to nature of the work, requires a flexible schedule, occasional weekend work and last-minute notification to attend meetings depending on emergencies or business demands.
• Intermittent travel is required to support the branch, attend meetings and training sessions.
• Operate primarily in an office environment.
• Pressure to produce tangible results and complete projects within tight timelines.
• Lifting and / or carrying up to 20 lbs.
• Routinely uses standard office equipment such as laptop computers and smartphones.

Reports To : Vice President - Sales

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation, or faith. Thank you to all those apply and those who are short-listed will be contacted.

Please send applications to careers@durabuiltwindows.com

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Sales and Business Development
• Industries : Construction and Wholesale Building Materials