Customer Care Specialist | Ayr, ON, Canada

dsm-firmenich; Ayr; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global leader in customer care is looking for a Customer Care Specialist in Ayr, ON, Canada. In this role, you will manage the entire order fulfillment process, acting as the main point of contact for customers. The ideal candidate should have 2-5 years in Customer Care or Supply Chain, strong Microsoft Office proficiency, and collaborative skills. This position offers an exciting opportunity to make a significant impact within a sustainable and innovative company.

Benefits

Unique career paths across health, nutrition and beauty

Growth opportunities

Collaborative team environment

Qualifications

• 2–5 years in Customer Care, Supply Chain, or logistics is preferred.
• Strong Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint).
• Experience in leading teams or projects is a plus.

Responsibilities

• Manage end-to-end order fulfillment including entry, tracking, and reconciliation.
• Serve as primary customer liaison for inquiries and complaints.
• Monitor and report KPIs, contribute to customer-centric initiatives.

Skills

Customer Care experience

Team collaboration

Proficiency in Microsoft Office

Bilingual skills

Education

Post-secondary education or equivalent business experience

Tools

SAP (Sales & Distribution module)

Job description

Customer Care Specialist

Ayr, ON, Canada

Join Our Team as a Customer Care Specialist! Are you passionate about delivering exceptional customer experience and driving operational excellence? As the first point of contact for our customers, you’ll play a critical role in ensuring seamless order fulfillment—from purchase order placement to final delivery and invoicing. Acting as a trusted liaison between customers and internal teams, you’ll combine outstanding communication skills, a solutions-oriented mindset, and a keen sense of urgency to guarantee accuracy and satisfaction. If you thrive in a fast-paced environment, love collaborating across departments, and are committed to continuous improvement, this is your opportunity to make an impact and help shape a positive, sustainable customer journey.

About ANH

ANH, in the process of separating from dsm-firmenich, is a global leader in animal nutrition and health, as well as vitamins, carotenoids, and aroma ingredients - driven by its strong purpose: feeding the planet without costing the earth. Together, we make it possible. dsm-firmenich.com/ANH

Your Key Responsibilities

• Manage end-to-end order fulfillment, including entry, tracking, changes, and reconciliation through to delivery and invoicing.
• Serve as primary liaison for customers, ensuring timely resolution of inquiries, complaints (CCR), and documentation requests (e.g., product data sheets, certificates).
• Maintain accurate Customer Master Data and support Positive Release and lot-to-order processes.
• Monitor and report KPIs, contribute to customer-centric initiatives, and drive portal registration/adoption campaigns.
• Ensure compliance with Quality Management Systems (ISO 9001), SOPs, and SHE (Safety, Health & Environment) standards, promoting a safe workplace culture.
• Collaborate cross-functionally to allocate technical requests, support continuous improvement, and uphold DSM behaviors and reporting policies.

We offer

• Unique career paths across health, nutrition and beauty – explore what drives you and get the support to make it happen.
• A chance to impact millions of consumers every day – sustainability embedded in all we do.
• A science-led company, cutting-edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next.
• Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership.
• A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
• A community where your voice matters – it is essential to serve our customers well.

You bring

• Post-secondary education or equivalent business experience.
• 2–5 years in Customer Care, Supply Chain, or logistics; experience leading teams or projects is a plus.
• Strong proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and internet tools.
• Working knowledge of SAP (Sales & Distribution module) for order processing, invoicing, and returns preferred.
• Collaborative, solutions-oriented mindset with leadership and team-player qualities.
• Bilingual skills are an asset.

About Dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.