Healthcare Support Specialist - Customer Care

Boston Scientific Gruppe; Ottawa; On-site; CAD 36,000 - 68,000; Full time

Job summary

A leading medical technology company in Ottawa is seeking a Customer Support Specialist to provide exceptional support to healthcare providers. This role involves managing customer inquiries, processing orders, and collaborating with sales teams to resolve issues. Ideal candidates will have a technical degree, experience in customer service, and proficiency in Microsoft Office. Join us to make a meaningful difference in healthcare and support our mission of advancing science for life.

Qualifications

• A minimum of 1 year of experience in a customer service/operations position.
• Experience in Medical Device or Health Care setting preferred.
• Medical device manufacturing experience preferred.

Responsibilities

• Manages inbound customer and Sales team emails to process orders.
• Responds to incoming call inquiries and resolves issues.
• Completes proactive outbound follow-ups with sales team.

Skills

Proficient in Microsoft Office (Outlook, Excel, Word)

Problem-solving

Customer service skills

Education

Technical degree or Bachelor’s degree in Business Administration or related field

Tools

SAP

Job description

A leading medical technology company in Ottawa is seeking a Customer Support Specialist to provide exceptional support to healthcare providers. This role involves managing customer inquiries, processing orders, and collaborating with sales teams to resolve issues. Ideal candidates will have a technical degree, experience in customer service, and proficiency in Microsoft Office. Join us to make a meaningful difference in healthcare and support our mission of advancing science for life.