Customer Support à United States

At Perkopolis we connect employees with the perks, offers, and services that build company culture and heighten employee satisfaction. We’re a boutique company with a national reach and impact, and our clients offer the best products and services on the market. Members know that when they purchase through us, they’re getting the best. We pride ourselves on our collaborative and inclusive culture, our dedication to success, and our commitment to have fun along the way!

As a Bilingual Customer Success Manager, you will be rolling up your sleeves to identify, onboard, engage, and retain a portfolio of member organizations.

1. Business Development: Identify, engage & close new potential member organizations that would benefit from offering the Perkopolis platform to employees.
2. Member Organization Onboarding: Lead a frictionless onboarding process for new member organizations, enabling them to offer the Perkopolis to their employees quickly & efficiently.
3. Retention & Relationship Management: Build strong relationships with key stakeholders at member organizations to ensure retention and the continued promotion of Perkopolis to employees.
4. Proactive Account Management: Regularly check in with key contacts to assess satisfaction, identify potential challenges, and share best practices to increase employee registrations & utilization.
5. Reporting & Insights: Regularly track and report on member organization metrics. Leverage data on performance and improvement opportunities to increase member organization registrations & engagement.
6. Internal Collaboration: Act as the voice of the member organizations by collecting & sharing relevant feedback with key internal teams (eg. Marketing, Customer Service & Operations) at Perkopolis.

1. Minimum of 2 years experience working in a similar role
2. Fully bilingual in both English and French (verbal and written)
3. Strong attention to detail with the ability to manage a large portfolio of customers
4. Excellent communication skills including experience presenting to clients at a variety of levels
5. Experience analyzing and presenting reporting and analytics
6. Excellent Microsoft Office or Google Suite Experience
7. Familiarity with CRM platforms (eg. Hubspot)
8. Post-secondary University degree or College diploma in a relevant field

We offer an attractive compensation package that includes a competitive base salary and incentive plan. You’ll also receive a comprehensive benefits package, standardized vacation time, and you’ll receive discounts on everything we sell from concerts, to sporting events, theatre shows and more.