Customer Success à Italie

Secoda makes the experience of exploring and using data as intuitive, fast, and useful as using Google Search. When hiring, we prioritize candidates who are ambitious, self-starters, and great teammates. We have a deep sense of ownership, and believe every employee should have an impact on Secoda and its mission.

Secoda is looking to build our Product function and hire our first Product Manager. Reporting directly to our Co-Founder and CTO, you will be at the forefront of developing and enhancing data-driven products that meet and exceed customer needs. Your role will involve understanding user challenges and working closely with our engineering teams. This position offers the opportunity to work in a collaborative, fast-paced environment and make a significant impact on Secoda’s product offerings and overall business strategy.

What you will be doing:

1. Lead the end-to-end product lifecycle, from ideation through development, launch, and post-launch optimizations.
2. Work closely with our founders to develop and refine the product vision, strategy, roadmap, and prioritization.
3. Facilitate communication with cross-functional teams such as engineering, sales, customer success, and marketing.
4. Organize product feedback, bugs, and ideas into a product backlog.
5. Analyze product data to understand customer needs and inform product decisions.
6. Engage our sales and customer teams to understand acquisition, adaption, and retention and help develop solutions to improve these areas.

Who you are:

1. 3-5+ years of experience in product management, or related roles, in a technology-driven environment
2. Execution-oriented: You’re highly organized; you’re comfortable managing many work streams; you know how to make the right trade-offs; you help teams ship on time.
3. Technical background that enables you to convey product requirements to engineers and relay complicated details to non-technical colleagues and customers.
4. Self-motivated, resourceful, and comfortable working in ambiguity. Able to balance strategic thinking with tactical execution.
5. Ability to balance urgent short term requests with important long term business opportunities and growth levers.
6. Proven track record of shipping product experiences that drive key business metrics.
7. A curiosity for the data and AI spaces that enable you to go deep into the technical subject matter in order to better understand our customers and their challenges.
8. Experience building products still early in their lifecycle; enthusiasm for the zero-to-one phase.

What we offer:

1. Competitive salary and equity
2. Medical, dental, and vision coverage from day 1
3. Unlimited time off policy
4. Mat and Pat leave top-up
5. Learning & Development benefit ($1,000)
6. Team activities and retreats to connect with your fellow teammates
7. A challenging and fulfilling opportunity to join a fast-growing start-up

Hybrid Office Policy (Tuesdays, Thursdays + every other Friday)

We have a beautiful office in Liberty Village (109 Atlantic Ave) and work in a Hybrid schedule with Tuesdays, Thursdays and every other Friday as our in-office days. We provide lunch for our team every other Friday.

We believe time together in person is valuable and important. We host ample social opportunities and encourage employees to attend team off-sites and events (dinners and game nights) as well as a yearly 4-day retreat.

Who we are:

1. Curious: We lead with a genuine interest in customers, data, and the unknown. We work hard to understand other points of view, and ask great questions to investigate what is right.
2. Tough: Resilience is key in the unpredictable startup landscape. We embrace audacious goals, understanding that occasional setbacks serve as opportunities to refine our abilities.
3. Humble: We embody humility, eschewing arrogance and complacency while fostering an inclusive atmosphere for all. We remain open to change, recognizing that many of our existing practices may require improvement.
4. Analytical: We are data driven. Our commitment to data-driven decision-making ensures that we are precise, informed, and effective in our actions. We rely on data to guide our strategies and measure our success.
5. Ambitious: We aim for excellence with ambition, not arrogance. We nurture inclusivity and remain open to improving our practices on our journey to be our best.

How we work:

1. We Win Together: The greater good over function or self. No job is too big; no job is too small. We all may be called to serve in many different ways.
2. Customer Comes First: We are always optimizing the customer's experience, we put ourselves in the customer's shoes and always deliver nothing less than the best for our customers.
3. Bring The Sun: We believe in maintaining a positive attitude and spreading warmth and optimism. We assume good intentions and approach situations with a bright, hopeful outlook.
4. Bias For Action: We believe that moving fast is critical to success. By taking prompt and decisive action, we achieve our goals efficiently and effectively.
5. Think Big: We encourage innovative thinking and challenge the status quo. This means being open to new ideas, questioning existing processes, setting ambitious goals, and continuously seeking better ways to do things.
6. Grow Our Garden: Like a well-tended garden, our growth relies on nurturing ourselves and each other. We grow our garden by taking and giving knowledge, curiosity and continuous learning. Everyone has something to teach and something to learn. Be a mentor; be a student. Engage in the ongoing cultivation of knowledge.
7. Own It: We take pride in our work and strive for excellence. We take accountability, pay attention to details. We don't wait for problems to arise; we proactively identify and address potential issues.

If your experience aligns with this role you're looking for an exciting opportunity to join an early-stage startup, then we want to hear from you!

At Secoda, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.

We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.