Customer Success Specialist — Relationship Builder & Growth

Fine Sight Solutions; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A growing customer service firm in Mississauga is seeking a Customer Success Representative to manage daily communications with customers and identify needs for potential leads. This role is crucial for building strong client relationships and ensuring satisfaction. Candidates should possess excellent communication and problem-solving skills, as well as a willingness to work full-time in a collaborative environment. Outstanding performers may have opportunities for advancement.

Qualifications

• Highly developed communication skills (written and verbal).
• Proficiency in customer service orientation.
• Experience in achieving and exceeding goals.

Responsibilities

• Track and document all interactions with customers and leads.
• Maintain consistent contact with current customers and potential leads.
• Research and problem solve client issues through collaboration.
• Attend training sessions to enhance success levels.
• Build meaningful relationships to ensure client satisfaction.

Skills

Communication skills

Problem-solving

Customer service skills

Education

Bachelor’s Degree or 1-3 years of customer service experience

Job description

A growing customer service firm in Mississauga is seeking a Customer Success Representative to manage daily communications with customers and identify needs for potential leads. This role is crucial for building strong client relationships and ensuring satisfaction. Candidates should possess excellent communication and problem-solving skills, as well as a willingness to work full-time in a collaborative environment. Outstanding performers may have opportunities for advancement.