Solutions Specialist

Marketcircle; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A technology solutions company in Canada is seeking a candidate for a customer-facing role focused on converting trial users into loyal customers. The position involves conducting product demos, managing outbound calls, and collaborating with teams to enhance product offerings. Ideal candidates will have 2-4 years of relevant experience, strong product knowledge, and excellent communication skills. This role offers the chance to work within a supportive and engaging team environment.

Benefits

Supportive and collaborative work environment

Opportunity to contribute to product improvement

Qualifications

• 2–4 years of experience in a solutions, product specialist, pre-sales, or customer-facing role.
• Strong product knowledge and ability to communicate technical concepts effectively.
• Excellent presentation skills; comfortable leading demos for both technical and business audiences.
• Ability to build trust and credibility with prospects.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as a subject matter expert on the product, features, and use cases.
• Conduct 100+ outbound calls weekly to trial users to schedule demos and assist in their trials.
• Deliver engaging, tailored product demonstrations to prospects.
• Guide prospects through trials and evaluations.
• Collaborate with teams to share feedback and improve product positioning.

Skills

Product knowledge

Communication skills

Sales expertise

Job description

Overview

Employer Industry: Technology Solutions for Small Businesses

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Why consider this job opportunity

• Opportunity to convert trial users into loyal customers, directly impacting company growth
• Supportive and collaborative work environment that values teamwork and creativity
• Chance to work with a fun and distributed tech company
• Engaging role that combines product knowledge, communication skills, and sales expertise
• Opportunity to provide feedback and contribute to product improvement and positioning

What to Expect (Job Responsibilities)

• Serve as a subject matter expert on the product, features, and use cases
• Conduct 100+ outbound calls weekly to trial users to schedule demos and assist in their trials
• Deliver engaging, tailored product demonstrations to prospects
• Guide prospects through trials and evaluations to ensure a smooth experience
• Collaborate with Product, Marketing, and Customer Success teams to share feedback and improve positioning

What is Required (Qualifications)

• 2–4 years of experience in a solutions, product specialist, pre-sales, or customer-facing role
• Strong product knowledge and ability to communicate technical concepts effectively
• Excellent presentation skills; comfortable leading demos for both technical and business audiences
• Ability to build trust and credibility with prospects
• Strong organizational skills and attention to detail, with the ability to manage multiple prospects simultaneously

How to Stand Out (Preferred Qualifications)

• Experience supporting sales cycles within SaaS, technology, or related industries

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