Toronto-Based Principal CSE for Enterprise

ServiceNow; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A global technology company is seeking a Principal Customer Success Executive in Toronto to enhance customer relationships and drive satisfaction. The role involves high-complexity transformations and close collaboration with executive leaders to ensure alignment with business strategies. Candidates must have over 15 years in account management or consulting, along with experience integrating AI into processes. This position requires a strong understanding of the ServiceNow platform and the ability to manage multiple client expectations effectively.

Qualifications

• Experience working with C-suite or executive level clients.
• Significant experience in project problem diagnosis and solution development.
• Strong understanding of ServiceNow platform and its applications.

Responsibilities

• Lead high-complexity transformations for strategic customers.
• Identify professional services pipeline opportunities.
• Collaborate with Impact team members to create executive-ready narratives.
• Drive operational consistency and excellence.

Skills

Experience integrating AI into work processes

Collaboration with senior IT/business leaders

Account management

Consulting

Transformation leadership

Project management

IT Governance

Education

PMP preferred; project management experience required

15+ years in client-facing roles

Job description

A global technology company is seeking a Principal Customer Success Executive in Toronto to enhance customer relationships and drive satisfaction. The role involves high-complexity transformations and close collaboration with executive leaders to ensure alignment with business strategies. Candidates must have over 15 years in account management or consulting, along with experience integrating AI into processes. This position requires a strong understanding of the ServiceNow platform and the ability to manage multiple client expectations effectively.