Customer Success Manager, Professional Services (ProServe)

Amazon; Toronto; On-site; CAD 99,000 - 167,000; Full time

Job summary

A leading e-commerce and cloud computing company is looking for a Customer Success Manager to drive the implementation of innovative procurement solutions for their B2B clients. This role involves deep customer engagement, strategic planning, and collaboration across multiple teams. Ideal candidates will have a relevant degree, at least five years of procurement experience, strong communication skills, and be fluent in French. This position offers a competitive salary and comprehensive benefits package.

Benefits

Health insurance

Registered Retirement Savings Plan (RRSP)

Paid time off

Qualifications

• Minimum of 5 years of procurement experience.
• Experience influencing at all organization levels, especially executive.
• Strong written and verbal communication skills for technical and non-technical audiences.

Responsibilities

• Conduct deep discovery with customers to develop comprehensive solutions.
• Design strategic implementation plans and timelines.
• Manage relationships and expectations with B2B customers.
• Drive user engagement and product adoption post-launch.
• Collaborate closely with sales and other teams.

Skills

Procurement experience

Agile methodologies

Project management toolsets

Fluent in French

Education

Bachelor’s degree in business administration, finance, economics, computer science, data science, engineering, or related field

Tools

Jira

Rally

VersionOne

Taiga

Job description

Customer Success Manager, Professional Services (ProServe)

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible.

The Amazon Business Implementation team is dedicated to helping customers leverage Amazon Business solutions to optimize procurement processes, enhance financial operations, and accelerate digital transformation to achieve their strategic business objectives. The implementation team translates customer needs and business goals into value-driven Amazon Business solutions that deliver measurable results.

Key Responsibilities

• Deep discovery with the customer to develop a holistic solution.
• Strategically design implementation plans and timelines to deliver against robust architecture.
• Manage customer relationships and expectations with our largest B2B customers.
• Drive post-launch user engagement and adoption to ensure long-term success.
• Work closely with Sales, other ProServe teams, Product, and Marketing teams.

Basic Qualifications

• Bachelor’s degree in business administration, finance, economics, computer science, data science, engineering, or other related field.
• Knowledge of procurement and source to pay processes and solutions or equivalent experience.

Preferred Qualifications

• 5+ years of procurement experience.
• Experience influencing at all levels within an organization, particularly at the executive level.
• Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga.
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership.
• Speak, write, and read fluently in French.
• Experience with developing and implementing change management communication plans.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 99,900.00 - 166,900.00 CAD annually

Posted: January 30, 2026 (Updated 1 day ago)