Customer Service Representative jobs in Canada

Located across the globe and with more than 45 years of experience, WSI is the industry leader in automated repairs for pressure equipment. WSI’s industry experience, global presence, and best-in-class execution is the key to delivering improved plant reliability safely and effectively.

WSI is an Avail Infrastructure Company with the mission to advance innovation for global infrastructure through specialized industrial technologies. At Avail Infrastructure Solutions, our people empower and define who we are. Our shared values are the foundation for building strong, trusting relationships with our employees, stakeholders, and customers. We're small enough for your ideas to make an immediate impact and large enough to offer you opportunities to grow professionally at any stage of your career.

JOB SUMMARY

We are seeking a dynamic, high-performing Account Executive for Canada Sales to join our team! In this role, you will be responsible for managing the needs of our current clients to ensure we are delivering a high level of personalized customer service while also continuously hunting and closing new business opportunities. The ideal candidate will demonstrate a high degree of self-confidence, passion, initiative, and commitment to customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop sales plan for our customer base that defines the strategy / actions required to achieve goals and growth objectives.
• Own opportunity creation and management.
• Develop rapport and establish strategic relationships with current and potential customers.
• Deliver powerful presentations to communicate the company’s value proposition to management teams and new and potential customer groups.
• Use all available methods to stay current with advances in products and procedures and seek to master the skills and knowledge required for the role.
• Build and advocate deal strategies with clients on short-term projects and long-range partnerships through various sales channels.
• Facilitate the proposal process.
• Plan and execute weekly travel schedule to meet customer meetings required.
• Other duties as assigned.

EDUCATION and EXPERIENCE

• Experience : At least 5+ years of experience in account management and technical sales experience required.
• Education : Bachelor’s Degree in Business, Finance, Communications, Engineering, or a similar field preferred.
• Consultative and strategic sales experience selling into the refining, power, chemical processing, and heavy industrial industries.
• Experience in selling direct to owners in a site facility environment is preferred.
• Turnaround / shutdown experience is an asset.
• Proficient in all MS Office products & Salesforce.
• Excellent oral and written communication skills.

WORK ENVIRONMENT

Home office with the ability to travel up to 75% of the time, territory dependent. When traveling, will be in plant / industrial environments.

Avail Infrastructure Solutions (including its subsidiaries) is an equal employment opportunity employer committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, marital status, military status, nor any other status protected by the laws or regulations in the locations where we operate. Avail will not tolerate discrimination or harassment based on any of these characteristics.

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