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2 444 postes de

Customer Service Representative à Canada

Community Host

Mount Carmel Clinic

Winnipeg
Sur place
CAD 30 000 - 60 000
Il y a 30+ jours
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Community Host
Mount Carmel Clinic
Winnipeg
Sur place
CAD 30 000 - 60 000
Temps partiel
Il y a 30+ jours

Résumé du poste

A community health organization in Winnipeg is seeking a Community Host to provide a welcoming environment and support clients. Responsibilities include managing urgent situations, building relationships, and assisting visitors. Ideal candidates possess a Grade 12 education and have relevant experience in community settings. Strong interpersonal and communication skills are essential for success in this role.

Qualifications

  • Minimum of two years of experience in a community setting.
  • Ability to work effectively with marginalized communities.
  • Understanding of Indigenous culture and traditions.

Responsabilités

  • Provide a welcoming environment for clients and community members.
  • Manage urgent situations and implement safety protocols.
  • Document incidents and assist service users with accessibility needs.

Connaissances

Customer service
Interpersonal skills
Critical thinking
Conflict resolution
Decision-making

Formation

Minimum of Grade 12 or GED

Outils

MS Office Suite
Description du poste

POSTING # 2025-048

POSITION TYPE CASUAL (Mon – Fri; 9 : 15 am / 12 : 15 pm – 5 : 30 pm / 8 : 30 pm)

Position Summary

The Community Host is the first point of contact for clients and community members at Mount Carmel Clinic. They work to create a welcoming, respectful and safe environment for everyone and provide information, referral and assistance as needed. The Host participates in the implementation of safety protocols and works with other staff to manage urgent and emergent situations. The Host builds relationships and trust with individuals, families, staff and the community.

Qualifications

Education

  • Minimum of Grade 12 or GED

Service Delivery Skills, Expertise and Experience

  • Minimum of two (2) years of related work experience in a community setting
  • Understanding of / experience working with marginalized communities
  • Demonstrated ability to work effectively with a diverse community and client group
  • Physically able to meet the bona fide job requirements
  • Comfortable with considerable amount of standing and walking
  • Strong customer service and interpersonal skills
  • Comfortable in patrolling, monitoring and responding to situations of urgency and disturbance
  • Document incidents, near misses and other matters in accordance with MCC policy
  • Experience in maintaining, ordering and distributing of harm-reduction supplies
  • Greet service users and visitors in a welcoming manner. Assists service users with accessibility needs when needed
  • Monitor all vehicles parked in all MCC parking lots
  • Critical Skills

    Proven knowledge and ability in relationship-building, critical thinking, decision-making, problem-solving and conflict-resolution skills

    Focus on Results

    Demonstrated ability to prioritize and focus work-related activities to effectively and efficiently achieve service goals and produce expected results / outcomes

    Alignment with Organizational Values

    Commitment to the principles that guide Mount Carmel Clinic, as reflected in the history, vision, mission and values

    Indigenous Understanding

    Knowledge and understanding of Indigenous culture and traditions and the impact of colonization on the health and well-being of Indigenous individuals and families

    Interdisciplinary Team, Collaboration

    Proven ability to work within an interdisciplinary team environment with respect, professionalism, cooperation, sensitivity and cultural awareness

    MCC Philosophies

    Strong knowledge, commitment and demonstrated ability to apply diversity, equity, cultural safety, pro-choice, social determinants of health, population health, harm reduction, trauma-informed and community development principles in all aspects of the work

    Communication

    Excellent verbal and written communication skills and proficiency in the use of MS Office Suite (e.g. Word, Excel, Microsoft Outlook)

    Assets

    Current Certification in De-Escalating Potentially Violent Situations, Standard First Aid, Level ‘C’ CPR (with AED certification) and / or Conflict Resolution Education or training in community work

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    * Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.

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