Customer Service Representative à Canada

Make it easy for athletes and sports families to sell their gear by Hosting pop-up trade-in events throughout your region.

We’ll train you to be an expert at running sporting goods trade-in events, including how to set-up events, build relationships with our partners who are hosting the events, buy used sports equipmentusing our new trade-in value guide and event software, provide great customer experiences, and manage part-time staff members. Most of your event schedule will be planned for you, and as you get more comfortable in your role you’ll have an opportunity to plan additional events and buying opportunities.

You’ll learn to run your own business unit and think like an entrepreneur. In addition to coordinating events, you’ll learn to focus on the profitability of your territory by reviewing reports and performance metrics that drive our business results and maximize your income.

This is a new business unit for SidelineSwap with lots of opportunities for growth in the years ahead. You’ll be joining a growing team of regional coordinators who you’ll work with to develop and share best practices. It’s an entry-level position great for hard-working college grads, or someone looking to make a career change.

All team members receive competitive compensation and bonus opportunities, health benefits, and stock options.

SidelineSwap is the #1 online marketplace in sports. Since we launched in 2015, more than a million athletes have joined our community to buy and sell their gear and we were recently named one of the fastest-growing marketplaces on Andreessen Horowitz's A16z Top 100 marketplace list (https://future.a16z.com/marketplace-100/).

Our small team is fully-remote. We operate in a highly autonomous, yet collaborative environment. And our curiosity inspires us to become better versions of ourselves every day. (Learn more about our company values and how we work.)

We recently partnered with leading retailers, like Dick’s Sporting Goods, to power the circular economy in sports through our new trade-in program. Our goal is to make it easy for sports families to sell their gear wherever they shop or play.

Join us as we empower athletes by increasing access to sports.

• Entrepreneurial hustlers. Naturally curious, eager to learn, comfortable thinking on your feet, and approaches all scenarios as a problem-solver. Must operate well under pressure, and be comfortable in fast-paced environments.

• Highly accountable. Can be counted on to show up on time, be prepared and ready to work hard. Acts like an owner, and has a basic understanding of financial metrics so that you can use data to drive future business decisions.

• Delivers great customer experiences. Takes pride in going above and beyond to delight customers. Enjoys interacting in-person with customers, building relationships with partners, and motivating part-time staff.

• Demonstrated leadership characteristics (team captains, project management, etc)

• Nice to have: retail experience, customer service experience, event coordination

• Valid driver's license

• Available to work on weekends

• Excellence. Passion for the craft. Holds a high standard for themselves and those around them.

• Entrepreneurial. Creative problem solver who constantly seeks ways to innovate/improve on the status quo. Self-starter who can prioritize effectively. Willing to take risks and fail. Intellectually curious about everything they do.

• Trust. Willing to trust their teammates to do their jobs well. Attempts to see problems from opposing perspectives.

• Communication. Has strong opinions, loosely held. Effectively communicates opinions. Honest - doesn’t beat around the bush when delivering critical feedback and can explain why that feedback is appropriate.

• Coachable. Willing to be pushed outside their comfort zone. Constantly seeks feedback and takes that feedback well. Always looks for ways to improve based on feedback