Community Host

Mount Carmel Clinic; Winnipeg; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community health organization in Winnipeg is seeking a Community Host to provide a welcoming environment and support clients. Responsibilities include managing urgent situations, building relationships, and assisting visitors. Ideal candidates possess a Grade 12 education and have relevant experience in community settings. Strong interpersonal and communication skills are essential for success in this role.

Qualifications

• Minimum of two years of experience in a community setting.
• Ability to work effectively with marginalized communities.
• Understanding of Indigenous culture and traditions.

Responsibilities

• Provide a welcoming environment for clients and community members.
• Manage urgent situations and implement safety protocols.
• Document incidents and assist service users with accessibility needs.

Skills

Customer service

Interpersonal skills

Critical thinking

Conflict resolution

Decision-making

Education

Minimum of Grade 12 or GED

Tools

MS Office Suite

Job description

POSTING # 2025-048

POSITION TYPE CASUAL (Mon – Fri; 9 : 15 am / 12 : 15 pm – 5 : 30 pm / 8 : 30 pm)

Position Summary

The Community Host is the first point of contact for clients and community members at Mount Carmel Clinic. They work to create a welcoming, respectful and safe environment for everyone and provide information, referral and assistance as needed. The Host participates in the implementation of safety protocols and works with other staff to manage urgent and emergent situations. The Host builds relationships and trust with individuals, families, staff and the community.

Qualifications

Education

• Minimum of Grade 12 or GED

Service Delivery Skills, Expertise and Experience

Minimum of two (2) years of related work experience in a community setting

Understanding of / experience working with marginalized communities

Demonstrated ability to work effectively with a diverse community and client group

Physically able to meet the bona fide job requirements

Comfortable with considerable amount of standing and walking

Strong customer service and interpersonal skills

Comfortable in patrolling, monitoring and responding to situations of urgency and disturbance

Document incidents, near misses and other matters in accordance with MCC policy

Experience in maintaining, ordering and distributing of harm-reduction supplies

Greet service users and visitors in a welcoming manner. Assists service users with accessibility needs when needed

Monitor all vehicles parked in all MCC parking lots

Critical Skills

Proven knowledge and ability in relationship-building, critical thinking, decision-making, problem-solving and conflict-resolution skills

Focus on Results

Demonstrated ability to prioritize and focus work-related activities to effectively and efficiently achieve service goals and produce expected results / outcomes

Alignment with Organizational Values

Commitment to the principles that guide Mount Carmel Clinic, as reflected in the history, vision, mission and values

Indigenous Understanding

Knowledge and understanding of Indigenous culture and traditions and the impact of colonization on the health and well-being of Indigenous individuals and families

Interdisciplinary Team, Collaboration

Proven ability to work within an interdisciplinary team environment with respect, professionalism, cooperation, sensitivity and cultural awareness

MCC Philosophies

Strong knowledge, commitment and demonstrated ability to apply diversity, equity, cultural safety, pro-choice, social determinants of health, population health, harm reduction, trauma-informed and community development principles in all aspects of the work

Communication

Excellent verbal and written communication skills and proficiency in the use of MS Office Suite (e.g. Word, Excel, Microsoft Outlook)

Assets

Current Certification in De-Escalating Potentially Violent Situations, Standard First Aid, Level ‘C’ CPR (with AED certification) and / or Conflict Resolution Education or training in community work