Computer Technician-Jobs in Kanada

Remote - Ireland

Who we are

At Twilio, we’re shaping the future of communications. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. We operate as a remote-first company with a strong culture of connection and global inclusion.

See yourself at Twilio.

Join the team as our next Technical Support Engineer (EMEA) on Twilio’s Platform and Applications support team.

• Use technical and diplomatic skills to address customer issues and provide feedback to Twilio’s Product and Engineering teams.
• Collaborate with customers’ developers, architects, and support personnel to resolve complex problems with potentially high impact.
• Troubleshoot and resolve Quality of Service (QoS) issues.
• Coordinate with teammates and Product/Engineering via Slack and report reproducible bugs in JIRA.
• Review internal knowledge to stay current on industry shifts and standards.
• Assist the manager with process improvements by surfacing customer pain points.
• Provide support to customers on holidays to ensure needs are met.

Twilio values diverse experiences and welcomes applicants who meet the required qualifications. If your career path is non-traditional, consider applying. We seek individuals who bring new perspectives.

• 3+ years of Technical Support experience or equivalent
• Strong understanding of OOP concepts
• Skills in troubleshooting network connectivity issues with knowledge of TCP/UDP and basics of SSL/TLS
• Ability to communicate complex technical issues to technical and non-technical audiences via phone or email
• Empathy for the customer experience
• Excellent written and verbal communication skills
• Serverless (Lambda) experience
• Experience with native and mobile applications is a plus
• Related experience with troubleshooting contact center products
• Understanding of WebRTC is a plus
• Experience working with teams across different locations and time zones
• Strong time management, pressure handling, and ability to develop efficient troubleshooting workflows
• Ability to influence and build relationships across the organization
• Interest in using customer feedback to improve products

This role is Remote-Ireland.

Approximately 5% travel to connect in-person where needed.

Competitive pay, generous time-off, parental and wellness leave, healthcare, retirement savings, and more. Offerings vary by location.

Equal opportunity employer — Twilio does not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, or other protected characteristics. We also consider applicants with criminal histories in accordance with applicable laws.

Applications typically include a standard set of fields and consent statements. Please ensure you complete only the sections relevant to your application.