Change Management ofertas em Brasil

Application Deadline: 07/18/2025

Address: 297 King Street East

Commercial Sales & Service

Provides technical expertise for proactive credit analysis, structuring, pricing, and overall transactions assessment within the assigned portfolio/jurisdiction. Offers advisory support to ensure decision accuracy and consistency with risk strategies, policies, and appetite. Identifies deficiencies and recommends corrective actions. Makes credit and pricing decisions aligned with sound credit principles and in compliance with Bank policies and procedures.

• Identifies prospective customers and/or refers customers with Personal Banking and/or more complex needs to appropriate personnel.
• Understands the local market and proactively develops relationships with centres of influence.
• Develops internal and external networks and referral sources to ensure ongoing growth of BMO's business.
• Answers inquiries and provides accurate information about business banking products and services.
• Responds to information requests and follows established protocols.
• Resolves or escalates issues.
• Develops and maintains long-term, profitable relationships and expands organization’s wallet share within the assigned portfolio.
• Breaks down strategic problems, analyzes data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports and dashboards.
• Coordinates the management of databases; ensures data alignment and integration per data governance standards.
• Builds change management plans of varying scope; leads or participates in change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Defines communication plans to influence or change behavior; develops tailored messaging and identifies distribution channels.
• Provides advice and support on complex credit transactions; offers day-to-day technical support to team members.
• Examines credit transactions and related reports for adherence to policies and procedures.
• Develops risk profiles, structures lending proposals, and completes credit investigations.
• Analyzes individual transactions and aggregates portfolio data to monitor credit quality and risks.
• Understands customer needs and offers financial solutions to meet goals.
• Develops relationships with centres of influence and referral sources to grow business.
• Recommends and implements solutions based on issue analysis.
• Delivers exceptional customer service to build trust and credibility.
• Assists in strategic planning and identifies emerging issues and trends.
• Develops solutions and makes recommendations aligned with business strategy and stakeholder needs.
• Supports operational program implementation and ensures stakeholder alignment.
• Supports strategic initiatives with internal and external stakeholders.
• Performs independent analysis to resolve strategic issues.
• Builds change management plans and leads or participates in related activities.
• Executes work efficiently to deliver timely, accurate service.
• Develops and maintains a business plan with relationship management strategies for customer retention.
• Builds client rapport and credibility as a relationship manager.
• Identifies business needs and develops tools, training, and coaching programs, including delivering training.
• Follows security, safeguarding, and due diligence procedures per policies to prevent loss due to fraud, robbery, or other risks.
• Adheres to lending processes, policies, legal, regulatory, and ethical standards.
• Maintains confidentiality of customer and Bank information.
• Identifies risks and takes appropriate actions, including documentation and regulatory compliance.
• Primarily focuses on business/group within BMO but may have broader responsibilities.
• Uses judgment to identify, diagnose, and solve problems within rules.
• Works independently on complex tasks, including unique situations.
• Broader responsibilities may be assigned as needed.

Qualifications:

• Typically 4-6 years of relevant experience and a post-secondary degree or equivalent.
• Successful completion of CMS Compass Program or equivalent knowledge and experience – required.
• Strong knowledge of business banking products, lending processes, and policies.
• Experience in customer sales and service.
• Technical proficiency through education and/or experience.
• Excellent verbal and written communication skills.
• Strong collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• Data-driven decision-making skills.

Salary: $51,800.00 - $96,500.00

Pay Type: Salaried

Salaries vary based on location, skills, experience, education, and may include commissions. Part-time salaries are pro-rated. The listed salary is a target for the first year, and total compensation may include incentives, bonuses, and benefits. For details, visit Total Rewards.

About Us

At BMO, our purpose is to create lasting, positive change. We support your growth and impact with training, coaching, and resources. Learn more at our careers page.

BMO is committed to an inclusive, equitable, and accessible workplace. Accommodations are available upon request.

Note to Recruiters: BMO does not accept unsolicited resumes. Only resumes from candidates or with a valid agency agreement will be considered.