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Join to apply for the Power BI IT Reporting Analyst role at Export Development Canada | Exportation et développement Canada.

Position : Power BI IT Reporting Analyst

Employment Type : Permanent

Location : Hybrid work environment (office 2 days per week). Eligible to work from EDC’s headquarters in Ottawa or from Community Hubs in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Edmonton, Halifax, or Vancouver. Relocation assistance is available for eligible candidates.

About EDC

Export Development Canada (EDC) is a financial Crown corporation that helps Canadian businesses succeed globally by offering innovative financial solutions and expert insights to explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

• Comprehensive benefits, work-life balance, hybrid work options, paid vacation, and opportunities to contribute to Canada’s trade growth.
• Professional development through training programs, workshops, and language training.
• Inclusive culture with a diverse and equitable workplace that values collaboration and ideas from all backgrounds.
• Wellness programs and community engagement opportunities.

Team and Job Overview

The Digital & Technology Solutions (DTS) group, led by the Chief Information Officer, aims to empower customers and colleagues with secure, reliable digital experiences. The team defines technology targets, maintains a rolling 3-year digital roadmap, and leads integrated digital, data, infrastructure, and cybersecurity initiatives to support IT service delivery and user experience.

What You Will Be Doing

• Collaborate with Infrastructure & Operations teams to gather, validate, and consolidate data for service performance reporting.
• Design and maintain high-quality dashboards and reports using Power BI, ServiceNow, Excel, and related tools tailored to stakeholder needs.
• Integrate data from multiple sources (SQL Server, ServiceNow, and other enterprise systems) for a unified view of IT performance.
• Analyze service performance and user experience data to identify trends, track KPIs, and support continuous improvement across IT teams.
• Develop and deliver tailored reporting solutions that align with business objectives and promote data-driven decision making.
• Translate complex data into actionable insights and guide users on reporting tools and metrics.
• Provide insights that support outcome-driven service improvements and enhance the user experience.
• Produce and maintain standard service performance reports and documentation for internal stakeholders.

What We Are Looking For

• University degree in Computer Science, Information Technology, Data Analytics, or a related field.
• Minimum 5 years’ experience as an IT Reporting Analyst in an IT organization.
• Experience in a similar role with medium or large financial institutions.
• Power BI: minimum 4 years’ experience developing Power BI dashboards; strong knowledge of DAX, data modeling, and the Power BI ecosystem.
• Proficiency with Power BI and ServiceNow Performance Analytics; experience with data integration from SQL Server, Excel, and enterprise IT systems.
• ITSM knowledge (e.g., ITIL) and observability concepts (metrics, logs, traces); ability to support monitoring and performance analysis.
• Analytical and problem-solving skills; ability to translate data into actionable insights for service improvement.
• Strong collaboration and communication skills; able to bridge technical and business needs.
• Adaptability and business acumen to manage multiple priorities in a fast-paced environment.

What Will Make You Stand Out

• Power BI, ITIL, or ServiceNow certifications.
• Familiarity with data governance and CMDBs.
• Knowledge of IT operations and infrastructure reporting.
• Experience with automation tools or scripting for data extraction and transformation.
• Experience developing forward-thinking success metrics for a digital organization.
• ITIL, Agile, and / or Lean certifications.
• Bilingual in French and English.

Eligibility

• EDC is committed to fair employment practices. Candidates must be eligible to work legally in Canada (Canadian Citizens or Permanent Residents) and meet government security screening requirements. Applications must be received by the closing date and meet all essential requirements.

How to Apply

Ready to make a difference? Apply today. For more about EDC, visit our website : https : / / www.edc.ca

EDC’s Commitment to Employment Equity

EDC is dedicated to fostering employment equity and building a diverse workforce. We strive for an inclusive environment where everyone has equal opportunity to grow and contribute. We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Posting Date : Sep 16, 2025