Guest Services Coordinator

Alchemy Global Talent Solutions; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading global company seeks a Guest Services Coordinator for a fully remote role based in Brazil. Ideal candidates should have strong guest services experience, exceptional communication skills, and a customer-focused approach. Responsibilities include managing guest queries, resolving service issues, and delivering high levels of service. The role requires IT proficiency and the ability to work independently in a remote environment. This is a full-time position, perfect for a service-driven professional.

Qualificações

• Previous experience in guest services, relocation, or hospitality.
• Ability to stay calm and focused in fast-paced situations.
• Excellent written and verbal communication in English.

Responsabilidades

• Act as primary contact for guests during their stay.
• Manage guest service issues efficiently.
• Deliver high-quality customer service.

Conhecimentos

Customer service

Communication skills

Problem-solving

IT proficiency

Ferramentas

Microsoft Word

Microsoft Excel

Descrição da oferta de emprego

Overview

We are partnering with a global corporate housing provider to recruit a Guest Services Coordinator for a fully remote position, open to candidates based in Argentina or Brazil.

This full-time role is suited to a service-driven professional with strong communication skills and experience within guest services, relocation, or a fast-paced customer service environment. The successful candidate will support end-to-end guest experiences, ensuring high service standards are maintained at all times.

Responsibilities

• Act as the primary point of contact for guests throughout their temporary accommodation stay.
• Manage and resolve guest-reported maintenance and service issues promptly and professionally.
• Process client extension requests accurately and efficiently.
• Deliver a consistently high level of customer service with strong attention to detail.
• Assist with the preparation and delivery of monthly guest services reports.
• Identify opportunities for process improvement and support implementation initiatives.
• Issue move-out instructions and extension notices as required.
• Maintain accurate and up-to-date records of in-house guest issues within internal systems.
• Participate in an out-of-hours emergency phone rota to manage urgent guest matters.
• Communicate clearly, professionally, and empathetically via phone and email with guests and internal teams.
• Work collaboratively while managing responsibilities independently in a remote setting.

Qualifications

• Previous experience in guest services, relocation, corporate housing, hotel/hospitality or a related customer service role is highly desirable.
• Ability to remain calm and solution-focused in a fast-paced environment.
• Excellent written and verbal communication skills in English.
• Strong IT proficiency, particularly Microsoft Word and Excel.
• Professional, customer-focused approach with a commitment to service excellence.
• Highly organised, self-motivated, and comfortable working remotely.