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Ad Sales Support Specialist, B2B / Trilingual / B2 English / C1/B2 Spanish
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Ad Sales Support Specialist, B2B / Trilingual / B2 English / C1/B2 Spanish
Job summary
Uma empresa de suporte ao cliente em São Paulo procura um Especialista em Suporte de Vendas por Anúncios. O candidato ideal deve ter fluência em Português, Inglês e Espanhol, além de experiência em atendimento ao cliente e suporte técnico. As responsabilidades incluem aconselhamento a empresas, contato via telefone e email e identificação de oportunidades de desempenho. A empresa é conhecida por oferecer um ambiente de trabalho dinâmico, voltado para o cliente.
Qualifications
- Nível de Português: C1 ou superior.
- Nível de Inglês: B2 ou superior.
- Nível de Espanhol: B2 ou superior.
- Experiência anterior como Consultor Técnico ou Suporte de TI.
- Mínimo de 1 ano de experiência em atendimento ao cliente ou vendas.
Responsibilities
- Aconselhar empresas sobre gerenciamento de contas.
- Contato com clientes via telefone, chat e email.
- Assistir clientes na integração de sites e contas.
- Identificar oportunidades de desempenho com insights baseados em dados.
- Realizar previsões de vendas semanais, mensais e trimestrais.
Skills
Education
Tools
Área e especialização profissional: Marketing - Marketing
Nível hierárquico: Especialista
Número de vagas: 15
Lugar de trabalho: São Paulo, SP
Regime de contratação de tipo Efetivo – CLT
Jornada Período Integral
Position: Ad Sales Support Specialist, B2B Location: Chácara Santo Antônio (Zona Sul); São Paulo, SP (On-site)
General description: As an Ad Sales Support Specialist, you’ll respond to technical inquiries related to hardware, software, and other designated client products. You’ll support external users by addressing questions, resolving technical issues, and ensuring an exceptional customer experience. Working closely with the Sales Department, you’ll help create outstanding experiences for the world’s largest social media platform.
- Portuguese: C1 level or higher (written and spoken)
- English: B2 level or higher (written and spoken)
- Spanish: B2 level or higher (written and spoken)
- High school diploma required
- Previous experience as a Technical Customer Consultant, Help Desk Agent, or IT Support Specialist
- Minimum 1 year of experience in customer service or sales
- Proven ability to meet or exceed personal and team sales targets
- Experience with social media advertising, digital marketing, and tools such as Pixel, MS Office, email systems, and API/SDK integrations
- Familiarity with Salesforce.com or similar CRM systems
- Strong analytical thinking, problem-solving, and customer-oriented mindset
- Excellent communication and interpersonal skills with a consultative approach
- Comfortable handling a high volume of calls and learning new technologies and data tools
- Reliable, detail-oriented, and proactive with a strong focus on customer satisfaction.
- Advise small and medium-sized businesses on account management as part of a multilingual team
- Contact clients via phone, chat, and email following scheduled appointments
- Support clients in integrating websites, online stores, or accounts, and assist with troubleshooting technical issues
- Identify performance and content opportunities through data-driven insights, providing strategic recommendations for improvement
- Guide clients through the implementation of recommended actions and monitor their progress regularly
- Deliver accurate weekly, monthly, and quarterly sales forecasts
- Demonstrate in-depth product knowledge and technical understanding to assess client needs effectively
- Take proactive measures to resolve customer concerns and remove obstacles to satisfaction or product usage
- Manage competitive situations and handle objections to retain and acquire customers
- Handle a high volume of outbound communications via phone and email
- Collaborate with teammates and management to ensure a professional, high-quality client experience
- Maintain and update CRM records to ensure all relevant client data is accurately captured
- Execute diverse sales activities including lead qualification, conversion, health checks, renewals, and customer advocacy
- Report directly to the Sales Manager
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.