Sales Advisor, Trilingual

Concentrix - CA; São Paulo; Presencial; BRL 30.000 - 45.000; Tempo integral

Resumo da oferta

A leading customer service provider in São Paulo is seeking a Sales Advisor to support customers through inbound and outbound calls. The ideal candidate must be fluent in Brazilian Portuguese, English, and Spanish, with the ability to meet sales targets and enhance customer satisfaction. This full-time role focuses on selling products and providing excellent service in a dynamic environment.

Qualificações

• Fluent in Brazilian Portuguese, English, and Spanish.
• Ability to achieve sales targets and maximize opportunities.
• Excellent customer service skills.

Responsabilidades

• Interface with customers via calls for sales.
• Process customer orders and provide product information.
• Maintain broad knowledge of products and ensure service delivery meets sales goals.

Conhecimentos

Trilingual communication

Customer empathy

Sales techniques

Problem-solving

Descrição da oferta de emprego

Job Title

Sales Advisor, Trilingual

Job Description

The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.

• Achieve specific sales targets and maximizing sale opportunities on each and every call
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Location

BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements

Brazilian Portuguese (Required), English (Required), Spanish (Required)

Time Type

Full time

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