Specialist, Sales Support

Concentrix - CA; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading customer service firm in São Paulo is seeking a Specialist for Sales Support. The candidate will prepare quotes and contracts, assist customers through various support channels, and maintain sales documentation. Proficiency in Brazilian Portuguese and English is required. This role also involves developing sales presentations and delivering trainings.

Qualificações

• Experience in preparing quotes, contracts, and RFP/RFI responses.
• Ability to communicate effectively in Brazilian Portuguese and English.
• Proficient in maintaining sales documentation and tools.

Responsabilidades

• Prepare quotes, contracts, and RFP/RFI responses.
• Maintain documentation with accurate pricing and configurations.
• Develop and deliver sales presentations and trainings.
• Assist customers via phone, email, or chat.

Conhecimentos

Prepare quotes

Sales presentations

Customer service

Troubleshooting

Documentation maintenance

Descrição da oferta de emprego

Job Title: Specialist, Sales Support

Job Description

• Prepare quotes, contracts, and RFP/RFI responses
• Maintain quote documentation with accurate pricing and configurations
• Maintain sales demonstration tools and applications in support of sales teams
• Work within a few sources of data/systems to produce an outcome with some variability
• Practice a moderate level of independent judgement to make decisions
• Develop and deliver sales presentations and/or trainings in a professional and effective manner
• Maintain up-to-date awareness of company activities and industry trends
• Provide consistent follow up on opportunities or inquiries
• Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
• Troubleshoot problems and assist customers to understand why a product is not working properly or service is not meeting expectations
• Identify and summarize moderately complex issues for management review
• Work with teams and report directly to Support Manager

Location: BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements: Brazilian Portuguese (Required), English (Required)

Time Type: Full time

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