Specialist, Customer Acquisition - Bilingual

Concentrix - CA; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A customer service solutions provider in Brazil is seeking a Specialist in Customer Acquisition to engage with customers through outbound sales. This full-time role requires proficiency in Brazilian Portuguese and English, with responsibilities including managing customer interactions, maintaining CRM data, and handling sales forecasts. Ideal candidates will have sales experience and a strong understanding of product value.

Qualificações

• Bilingual in Brazilian Portuguese and English.
• Experience in sales or customer acquisition.
• Strong mastery of product knowledge.

Responsabilidades

• Demonstrate the value of products through customer engagement.
• Manage high volume of outbound customer contacts.
• Maintain the CRM system for capturing relevant data.
• Handle objections to retain or win customers.

Conhecimentos

Bilingual (Brazilian Portuguese and English)

Sales proficiency

Customer relationship management

Objection handling

Descrição da oferta de emprego

Job Title

Specialist, Customer Acquisition - Bilingual

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location

BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements

Brazilian Portuguese (Required), English (Required)

Time Type

Full time

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