Sales Advisor, Bilingual

Concentrix - CA; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading customer service company in São Paulo is seeking a Bilingual Sales Advisor to engage with customers via calls and internet. This role involves selling products, processing orders, and providing customer service. Successful candidates will be bilingual in Portuguese and English, with a strong sales focus. Full-time position with competitive opportunities for achievement.

Qualificações

• Ability to achieve specific sales targets.
• Experience in customer interaction via calls.

Responsabilidades

• Interface with customers through various channels to sell products.
• Process customer orders and provide information.
• Maintain knowledge of products, pricing, and promotions.
• Ensure service meets sales goals and KPIs.

Conhecimentos

Bilingual (Portuguese and English)

Sales techniques

Customer service

Empathy and rapport building

Product knowledge

Descrição da oferta de emprego

Job Title: Sales Advisor, Bilingual

Job Description

The Advisor I, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.

• Achieve specific sales targets and maximizing sale opportunities on each and every call
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Location:

BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements:

Brazilian Portuguese (Required), English (Required)

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents