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Auxiliar De Atendimento Bilíngue (Noturno)
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Auxiliar De Atendimento Bilíngue (Noturno)
Resumo da oferta
A vacation home management company seeks skilled individuals for remote guest support in English. Responsibilities include managing guest needs through chat and phone, processing charges, and scheduling services. Candidates must have advanced English proficiency and strong communication skills. The position involves night shifts with a base salary of R$2.000. Availability on evenings and weekends is required, with flexible schedules during daylight saving time.
Qualificações
- Must have advanced English proficiency.
- Intermediate computer skills required.
- Proactivity and commitment are essential.
Responsabilidades
- Provide guest support in English via chat and phone.
- Identify and filter guest needs effectively.
- Create tasks and communicate damages to the operations team.
- Process and register charges issued by guests.
- Monitor additional services requested or paid.
- Schedule services based on guest requests.
- Monitor customer service channels on booking platforms.
Conhecimentos
REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.
- Guest support in English (Chat / Phone)
- Identify and filter guest needs
- Create tasks and communicate concerns / damages to the operations team
- Process and register issued charges
- Monitor additional services requested / paid
- Schedule additional services according to guest requests
- Monitor the Customer Service channel of booking platforms
- Advanced English proficiency (mandatory)
- Intermediate computer skills
- Proactivity and commitment
- Agility, strong communication, and multitasking skills
- Availability to work evenings, weekends, and holidays (shift-based)
6 : 00 PM to 2 : 20 AM – 1-hour break
Schedule may vary by 1 hour during U.S. daylight saving time adjustments.
Base salary : R$2.000.00
- One day off per week (on alternate weekend day)
- Daily work
- Night shift
- English (Required)
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.