Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company seeks individuals for a remote position based in Brazil, requiring advanced English skills to assist guests via chat and phone. Responsibilities include guest support, task creation, and scheduling services as per client requests. Candidates must demonstrate strong communication, proactivity, and multitasking capabilities. Availability for evening, weekend, and holiday shifts is essential. A competitive base salary of R$2.000,00 is offered along with a shift-based work schedule, ensuring a long-term partnership opportunity.

Qualificações

• Must have advanced English proficiency to support guests.
• Intermediate computer skills are necessary.
• Ability to work evenings, weekends, and holidays.

Responsabilidades

• Provide guest support through chat and phone.
• Identify and filter guest needs effectively.
• Communicate operations concerns to the team.
• Process charges and monitor additional services.
• Schedule services based on guest requests.

Conhecimentos

Advanced English proficiency

Strong communication skills

Proactivity

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)