Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking responsible individuals for a remote position based in Brazil. Candidates must have advanced English proficiency and be able to provide guest support via chat and phone. Responsibilities include identifying guest needs, communicating with the operations team, and managing booking platforms. Night shifts are required, with a base salary of R$2,000. A commitment to proactivity and strong communication skills is essential.

Qualificações

• Must have advanced English proficiency.
• Intermediate skills in computer usage are required.
• Proactive attitude and commitment towards work.

Responsabilidades

• Provide guest support in English through chat and phone.
• Identify and filter guest needs effectively.
• Create tasks and communicate any concerns to the operations team.
• Process and register any charges issued by guests.
• Monitor additional services requested by guests.
• Schedule additional services according to guest requests.
• Manage the Customer Service channel of booking platforms.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Strong communication skills

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)