Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company seeks skilled individuals for remote guest support in English. Responsibilities include managing guest needs through chat and phone, processing charges, and scheduling services. Candidates must have advanced English proficiency and strong communication skills. The position involves night shifts with a base salary of R$2.000. Availability on evenings and weekends is required, with flexible schedules during daylight saving time.

Qualificações

• Must have advanced English proficiency.
• Intermediate computer skills required.
• Proactivity and commitment are essential.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify and filter guest needs effectively.
• Create tasks and communicate damages to the operations team.
• Process and register charges issued by guests.
• Monitor additional services requested or paid.
• Schedule services based on guest requests.
• Monitor customer service channels on booking platforms.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)