Customer Experience jobs in United States

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About AB InBev Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

The DTC Analytics team at AB InBev is seeking a Senior Data Analyst to join our dynamic team. In this role, you will be responsible for leveraging your expertise in dashboards and analysis to meet the needs of key stakeholders by providing and maintaining KPIs for our product and customer experience initiatives. You will work closely with stakeholders to understand their business needs and deliver insightful dashboards and analyses that enable data-driven decision-making.

You will play a crucial role in organizing and governing the creation of KPIs, ensuring their quality and accuracy. Your attention to detail and storytelling skills will be essential in delivering visually appealing and user-friendly dashboards and analyses.

As part of the product and customer experience team, you will be at the forefront of tracking and monitoring KPIs on a daily and monthly basis. Your work will contribute to the overall success of our direct-to-consumer organization, specifically focusing on our on-demand beer delivery services, Tada & Ze Delivery. Collaboration with cross-functional teams, including data, product, and engineering, will be essential in driving data insights and creating impactful dashboards.

• Develop and maintain a deep understanding of dashboards and KPIs creation, leveraging your knowledge of SQL
• Analyze data to identify the best approach for building dashboards and defining relevant KPIs
• Work closely with stakeholders to ensure a comprehensive understanding of their business needs
• Design visually appealing and intuitive dashboards that effectively communicate analysis and insights
• Collaborate with cross-functional teams to develop and implement data-driven strategies and experiments to enhance customer engagement and drive business growth
• Communicate findings, insights, and recommendations to stakeholders across the organization

• Bachelor's or Master's degree in engineering, marketing, statistics, economics, or a related data field
• Strong experience in analytics, with a focus on dashboard creation and KPI development
• Strong proficiency in SQL and experience using data visualization tools such as Power BI or others
• Experience with statistical analysis and experimental design
• Excellent communication and collaboration skills, with the ability to work cross-functionally and influence stakeholders
• The ideal candidate for this role combines advanced analytical and modeling skills with a keen eye for dashboard creation. You should be passionate about leveraging data to drive strategic decisions and possess a strong understanding of business needs. Your ability to effectively communicate insights and collaborate with stakeholders will be crucial in delivering impactful dashboards that support the strategic and monetization goals of AB InBev.

• Performance based bonus*
• Attendance Bonus*
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Discounts on Ambev products*
• School materials assurance
• Language and training platforms

Equal Opportunity & Affirmative Action:

AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.