Customer Experience à Brésil

At RDI we value plurality of race, color, religion, gender, gender identity, nationality, sexual orientation, disability and age. To be plural is to value and respect differences.

RDI has 20+ years of history working as a strategic partner of a major global QSR (Quick Service Restaurant) retailer. RDI delivers POS services (point-of-sale) and related software applications that focus on the overall crew and customer experience, resulting in improved operations to the fastest-growing food restaurant chain in over 120 countries and over 37,500 locations worldwide.

RDI joined the Capgemini group in 2017, which has 360,000 collaborators in almost 50 countries.

Our Purpose

Support our partner by increasing product deliveries and leveraging high-end technology to transform the customer experience.

Our Vision

Provide remarkable experience for our PEOPLE and our partner!

Responsibilities

• Provide support (writing fixes with C++/C# code and Javascript scripts if necessary) in existing application

• Contact with people from other countries (multicultural); exposure to other types of work; contact with different customizations; different activities and different functionalities.

• Ability to evaluate the effort of the activities requested

• Develop software, collecting information and verifying the viability of the implementation

• Responsible to attend the tasks regarding the customer support

Who you are

• Great English communication skills: You'll communicate with international teams!

• Strong and demonstrated experience with C++

• Experience with JavaScript and HTML5 (desirable)

• Understanding of Agile methodologies

Nice to have

• Experience with C#

Personal skill

• Being flexible and goal oriented

• Execute for results

• Lead change and innovation

• Team player profile

• Prompted pressure

• Be protagonist

• Know how to solve problems in an effective manner

• Share knowledge

• Open and clear communication

• Celebrate achievements

What we offer

• Meal voucher (R$ 39,76)
• Bradesco health insurance (No discount and no co-payment - extends to dependents)
• Bradesco dental insurance (No discount and no co-payment - extends to dependents)
• Day care assistance for children up to 5 years old
• Zurich life insurance
• Wellhub (former Gympass(
• Mental and nutritional assistance - Oriente-me (part of Bradesco)
• Mental and nutritional assistance - Zenklub
• Communitive - engagement platform where you can be rewarded with vouchers applicable in various stores
• Parental leave extended
• High level of autonomy in a laid-back environment
• An international and multicultural squad
• Certifications and Training
• We will pay 50% of the total costs of an English regular classes with the schools that partner with RDI
• License for online tech platform
• Mentoring & Buddy Programs
• Flexible & partial home office policy
• Great chances for career growth