Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking responsible individuals for a remote position in guest support. This role requires advanced English proficiency and the ability to handle guest inquiries via chat and phone. Candidates should possess strong communication skills, be proactive, and have intermediate computer abilities. The position involves working night shifts and requires availability on weekends. A competitive base salary of R$2.000,00 is offered along with a flexible work schedule.

Qualificações

• Advanced English proficiency (mandatory).
• Intermediate computer skills.
• Availability to work evenings and weekends.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify and filter guest needs efficiently.
• Communicate tasks and concerns to the operations team.

Conhecimentos

Proactivity

Strong communication

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)