Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking responsible and skilled individuals for a remote customer support position. This role demands advanced English proficiency and covers responsibilities such as guest support, task creation, and service monitoring. Candidates must be proactive, committed, and able to handle a night shift schedule. The position requires availability during evenings and weekends, promoting a long-term partnership with a company based in the U.S.

Qualificações

• Must have advanced proficiency in English.
• Basic computer skills required.
• Must be proactive and committed.

Responsabilidades

• Provide guest support via chat and phone in English.
• Identify and filter guest needs.
• Create tasks and communicate concerns to the operations team.
• Process and register issued charges.
• Monitor additional services requested by guests.
• Schedule services according to guest requests.
• Monitor customer service channels on booking platforms.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Multitasking skills

Proactivity

Commitment

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)