Atendimento Ao Cliente Home Office jobs in Brazil
Executivo(a) de Contas - Inside Sales
Essentia Group
ESPECIALISTA EM ATENDIMENTO AO CLIENTE CHAT E VOZ - (PRESENCIAL) - GOI NIA / GO
Tahto - Soluções em CX e BPO
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CustomerUmbrella
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Montreal Oficial
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Rede Américas
Assistente de Atendimento ao Cliente
Goianiatendas
Consultor(A) De Televendas - Inside Sales
Leviora Alimentos
Suporte E Atendimento Ao Cliente
Vono Tecnologia Ltda
Analista De Administração De Vendas Sênior (Vaga Afirmativa Para Mulheres)
Blanver
Key Customer Service Representative
Bebeecustomerservice
Inside Sales | Agência de Marketing Digital (Hibrido)
RENOHAR - Consultoria em Recursos Humanos
Representative - Customer Service
Job summary
A leading distribution company in São Paulo is seeking a Customer Service Representative. The role involves responding to customer inquiries via phone, email, and in-person, resolving issues, and processing payments. The ideal candidate should have 2-4 years of experience, strong interpersonal skills, and be proficient in MS Office. Join a diverse team focused on customer satisfaction in a dynamic work environment.
Qualifications
- 2-4 years of relevant experience required.
- Solid interpersonal skills for effective work in a diverse environment.
- Able to work well under pressure.
Responsibilities
- Support customer inquiries by phone, e-mail, and walk-ins.
- Process payments for cash account customers.
- Research and resolve customer issues, acting as a liaison.
- Provide back-up support to sales counter inquiries.
Skills
Education
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
- Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
- Process payments for cash account customers.
- Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
- Back-up support to sales counter with walk in and telephone inquiries.
- High School Degree or Equivalent required
- Associates’ Degree (U.S.)/College Diploma (Canada) preferred
- 2-4 years of relevant experience
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressureStrong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel, and e-mail
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.