Jobs at Leader in Canada

Informa is a leading business intelligence, academic publishing, knowledge and events business. We serve commercial, professional and academic communities by helping them connect and learn, and by creating and providing access to content and intelligence that helps people and businesses work smarter and make better decisions faster.

The Global Exhibitions Division connects groups seeking to develop commercial relationships and expand their business. It organizes around 170 transaction-oriented Exhibitions each year, including Arab Health, World of Concrete and Vitafoods Europe, that enable specialist communities to meet face to face and conduct business. Global Exhibitions is a global business, running events in all major regions, with a growing presence in the world’s largest Exhibitions market, the US.

Global Support is Informa’s fifth Division. It is the team behind the teams, comprising a central group of experts from different specialist functions that provide business services to the Group’s four Operating Division and to Informa Group. Global Support comprises functions including Group Finance, Tax & Treasury, Talent and Technology, Strategy and Business Planning. Legal, Communications, Intellectual Property and Shared Services. The three largest locations for Global Support are the UK, the US and Singapore.
Informa is a FTSE 100 company with offices in more than 20 countries and 6,500 colleagues around the world.

Reporting into the Finance SSC - Shared Service Center Leader Latam, this is a key operational role accountable for the efficient day-to-day running of the O2C team, overseeing all aspects of the order-to-cash cycle. Each Finance Manager is responsible for business-specific deliverables for either a dedicated division or across multiple divisions.

The role requires strategic leadership to optimize cash flow, standardize processes, and implement technological solutions that enhance operational efficiency. This senior position drives revenue recognition, collections, and customer service excellence while ensuring compliance with regional regulations and company policies.

The Order to Cash (O2C) Finance Manager will provide strong leadership to teams and guide them to contribute to the organization's success. Developing high-performing teams is essential, along with demonstrating the ability to implement robust change management controls and enhance processes. The individual will ensure the O2C team delivers high-value, consistent customer service that optimizes revenue generation and collection effectiveness across the Latin American region.

The Order to Cash (O2C) Finance Manager is expected to assume the following key responsibilities plus any other reasonable duties as required:

Strategic Leadership

• Develop and implement comprehensive O2C strategies aligned with organizational; objectives and Global Financial Shared Services (GFSS) initiatives;
• Define, monitor, and improve key performance indicators (KPIs) including DSO, bad debt; percentage, collection effectiveness, and cash conversion cycle;
• Drive cash flow optimization and working capital management through effective O2C processes;
• Lead digital transformation initiatives within the O2C function, implementing automation; tools and leveraging ‘Artificial Intelligence’/’Machine Learning’ solutions;
• Standardize O2C processes across the Latin American region in alignment with global standards;
• Provide expert guidance and support to team members on complex issues, serving as both the technical authority within the team and a specialist in your business division, while taking responsibility for the most challenging customer service matters requiring advanced skills.

Operational Management

• Lead the end-to-end O2C process, including order management, billing, collections, cash application, and customer service;
• Drive revenue recognition through accurate and timely processing;
• Manage month-end close activities related to O2C processes;
• Implement and maintain robust internal controls for the O2C function (i.e. RACM – Risk and Control Matrix);
• Establish and maintain credit policies, credit risk assessment protocols, and credit limit management;
• Develop business continuity plans for the O2C function to ensure operational resilience during disruptions;
• Resolve complex customer disputes and deductions;
• Lead and oversee the end-to-end reconciliation process within the Order to Cash cycle, ensuring accurate alignment between customer accounts, general ledger balances, subsidiary ledgers and CRMs, while maintaining financial integrity and compliance with accounting standards;
• Develop, implement and maintain robust reconciliation procedures that identify discrepancies early, establish root causes, and drive timely resolution to minimize financial risks and reporting inaccuracies;
• Provide support to the financial team during events, with flexible availability to meet occasional demands directly contributing to the success of operations.
• Monitor and analyse O2C metrics to identify trends, opportunities, and risks;
• Prepare and review weekly performance dashboards showing actual performance against targets;
• Identify actions to resolve areas of underperformance or drive better performance guided by target metrics/KPIs and SLAs;
• Ensure all statutory and regulatory deadlines are met across each jurisdiction;
• Work effectively with internal and external auditors on compliance matters;
• Flag any control risks and instances of fraud (both actual and attempted) to the SSC Leader / Regional Controller / Internal Control leader early as possible;
• Take the lead on any special projects within the department. Details include: Key Process testing, new processes & systems and identify and assist with implementation of SSO wide projects introduced by Senior Mangers or GPO;
• Ensure required approvals are completed in a timely manner.

Cross-functional Collaboration

• Collaborate with Divisional CFOs, Group Finance and Global Process Owners (GPOs) to ensure O2C service delivery aligns with both business requirements and global processes/policies. This includes evaluating and responding to business requests for additional services;
• Partner with Sales, Marketing, Sales Ops and Product teams to ensure alignment between commercial strategies and O2C processes;
• Build strategic relationships with key customers to facilitate payment processes
• Manage relationships with collection agencies, payment processors, and other third-party service providers;
• Actively support and lead integration activities during mergers and acquisitions;
• Oversee the delivery of smooth integration/due diligence activity;
• Serve as escalation point for business division issues.

Technology Leadership

• Drive automation and Continuous improvements initiatives to increase efficiency and accuracy. Proactively review processes;
• Collaborate with IT to implement and optimize O2C systems and tools;
• Propose and lead the adoption of new technologies to enhance the O2C function;
• Ensure optimal utilization of Oracle ERP and other financial systems.

People Management Responsibilities

• Build high-performing teams through strategic recruitment, training, and retention aligned with organizational goals;
• Distribute work strategically to optimize efficiency while meeting performance metrics and service level agreements (SLAs);
• Lead performance management with regular evaluations, constructive feedback, and recognition programs that drive continuous improvement;
• Identify training needs and create development plans enhancing technical and soft skills;
• Foster diversity and inclusion, promoting equitable opportunities for all team members;
• Implement succession planning to develop talent and ensure business continuity for critical roles;
• Provide mentorship and expert guidance on complex issues, creating knowledge-sharing opportunities;
• Facilitate open communication and collaborative decision-making to keep team members engaged;
• Promote a culture of innovation and continuous improvement, encouraging process enhancement suggestions;
• Partner with HR on effective people management practices and career development frameworks;
• Address conflicts promptly while maintaining team cohesion and productivity;
• Lead by example, demonstrating the organization's values and creating a positive, supportive work environment that drives engagement and retention.

Skills & Abilities

• Excellent people management and team development abilities;
• Ability to lead, oversee, motivate and manage people in a Customer Service and O2C environment;
• Excellent communication skills at all levels including a wide range of stakeholders within the business;
• Languages: English – Advanced, Spanish – Intermediate/Advanced (required);
• Solution oriented with strong problem-solving capabilities, especially under tight deadlines;
• Be pro-active and take initiative and encourage teams to do the same;
• Knowledge and ability to use relevant internal systems;
• Act with integrity;
• Highly organised, diligent with attention to detail and the ability to maintain these skills whilst working under pressure;
• Change management capabilities;
• Strong presentation and influencing skills;
• Advanced skills in Excel, Word and Outlook are essential;
• Demonstrable success in improving Order to Cash service levels.

Knowledge & Qualifications

• Excellent knowledge and understanding of all Order to Cash processes including best practices, people, processes and technology;
• Knowledge of ORACLE ERP system (differential);
• Excellent knowledge of leadership, coaching and people development;
• Recognised qualification;
• A track record of continuous professional and management development;
• 7 years relevant Order to Cash experience with at least 5 years in a leadership role;
• Knowledge of lean, Six Sigma or other continuous improvement methodologies preferred.

What We Offer:

• Benefits: Monthly meal voucher (VR), transportation voucher (VT), Health insurance (extended to spouse and children), Life insurance.
• Profit sharing (PLR).
• Support Program (psychological, financial, legal, and social guidance).
• Day off on your birthday.
• Training programs (LinkedIn Learning, Coaching, Mentorship, among others).
• Home office allowance.
• Total Pass.
• Building with locker rooms and bike racks.
• Work in hibrid scheme: 3 times a week at office and 02 times at home.

We know the "perfect candidate" doesn’t exist, and you may feel hesitant to apply for an opportunity where you don’t meet all the requirements. But if you are excited about working with us and possess most of the skills or experience we are looking for, go ahead and apply! After all, you may be exactly what we need!

Here at Informa, we value diversity and encourage the creation of an inclusive work environment that allows for the exchange of ideas, experiences, and professional development. We are proud to be an Equal Opportunity Employer! We do not discriminate based on race, religion, disability, gender, sexual orientation, gender expression, age, marital status, citizenship, or any other characteristic. We believe in the creative DNA of our teams, who, together, connect people 365 days a year.