Representative - Customer Service

WESCO Distribution; São Paulo; Presencial; BRL 30.000 - 45.000; Tempo integral

Resumo da oferta

A leading distribution company in São Paulo is seeking a Customer Service Representative. The role involves responding to customer inquiries via phone, email, and in-person, resolving issues, and processing payments. The ideal candidate should have 2-4 years of experience, strong interpersonal skills, and be proficient in MS Office. Join a diverse team focused on customer satisfaction in a dynamic work environment.

Qualificações

• 2-4 years of relevant experience required.
• Solid interpersonal skills for effective work in a diverse environment.
• Able to work well under pressure.

Responsabilidades

• Support customer inquiries by phone, e-mail, and walk-ins.
• Process payments for cash account customers.
• Research and resolve customer issues, acting as a liaison.
• Provide back-up support to sales counter inquiries.

Conhecimentos

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Computer literacy (MS Word, Excel)

Formação académica

High School Degree or Equivalent

Associates’ Degree/College Diploma

Descrição da oferta de emprego

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressureStrong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail