Key Customer Service Representative

Bebeecustomerservice; Belo Horizonte; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading customer service company based in Belo Horizonte, Brazil, is seeking a highly skilled Customer Service Analyst. The role involves ensuring seamless customer interactions, analyzing customer needs, and collaborating with sales and support teams. Candidates should have excellent communication skills and intermediate English proficiency. Familiarity with SAP systems is required for this position.

Qualificações

• Must have excellent communication skills and the ability to interact effectively with customers.
• Intermediate proficiency in English is mandatory for this role.
• Familiarity with SAP systems or similar software is required.

Responsabilidades

• Ensure seamless customer interactions as the primary contact.
• Analyze customer needs and provide clear instructions on potential risks.
• Collaborate with sales and support teams to drive business growth.

Conhecimentos

Excellent communication and interpersonal skills

Intermediate English proficiency

Ferramentas

SAP systems

Descrição da oferta de emprego

Overview

We are seeking a highly skilled professional to fill the role of Customer Service Analyst.

Responsibilities

The primary responsibility will be to ensure seamless customer interactions.

Act as the first point of contact for customers, handling their requests with efficiency and effectiveness.

Analyze customer needs and provide clear instructions on potential risks to all parties involved.

Establish strong relationships with customers to deliver tailored solutions to their case management requirements.

Maintain a professional demeanor during customer interactions.

Collaborate with sales teams and support departments to drive business growth.

Qualifications

• Excellent communication and interpersonal skills
• Intermediate English proficiency (mandatory)
• Familiarity with SAP systems or similar software
• Knowledge of international commercial and export chains

Closing

This is an excellent opportunity for a motivated individual to develop their career in customer service.

If you have a passion for delivering exceptional customer experiences and driving business results, we encourage you to apply.