Customer Service Specialist

Virtual Latinos; Esteio; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A virtual assistance service is seeking a Customer Service Specialist to deliver exceptional support. Responsibilities include managing inquiries across various channels, troubleshooting issues, and maintaining customer records. The ideal candidate should have strong communication skills in English, attention to detail, and experience in a related field. This position offers a salary based on hourly rates and a flexible work schedule based on client needs.

Qualificações

• 1 year of related experience and/or a related degree.
• Excellent written and verbal communication skills in English.
• Ability to excel in a fast-paced environment.
• Strong organizational abilities.
• Meticulous attention to detail.
• Collaborative team spirit.
• Commitment to confidentiality.
• A quiet, private workspace.
• Must be at least 21 years old.

Responsabilidades

• Respond to customer inquiries via phone, email, chat, and social media.
• Identify customer issues and provide effective solutions.
• Update and maintain accurate customer records.
• Maintain knowledge of products and services.
• Build positive relationships with customers.
• Document customer interactions and track recurring issues.

Conhecimentos

Written communication skills in English

Verbal communication skills in English

Organizational abilities

Attention to detail

Team collaboration

Formação académica

Related degree or experience

Descrição da oferta de emprego

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Highlight Job of the week!

Job Title : Customer Service Specialist

Pay Rate LinkedIn style :

Part-Time Monthly Rates : $840-$1,400 (based on 20 hours per week schedule)

Full-Time Monthly Rates : $1,680-$2,800 (based on 40 hours per week schedule)

The monthly salary range posted is stipulated as an average monthly income. However, all jobs at Virtual Latinos are hourly-based, and payments are calculated on the number of hours a person works daily. We pay our Virtual Professionals every 2 weeks through third-party platforms. The hourly rate range of the position is $10,5 - $17,5 depending on experience. Once a rate has been offered to you, it is non-negotiable.

Work Schedule

The work schedule will vary depending on the job position that you will apply for as it will be based on the schedule requested by the client. All our clients are in the U.S. and work schedules will be in the U.S. time zone.

Job Summary

The Customer Service Specialist will be responsible for providing exceptional customer support, resolving inquiries and complaints, managing customer accounts, and ensuring a positive customer experience across all communication channels.

Job Tasks

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Identify customer issues, troubleshoot problems, and provide effective solutions or elevate when necessary.
• Update and maintain accurate customer records and account information in the system.
• Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
• Build positive relationships with customers through empathetic and clear communication.
• Document customer interactions, track recurring issues, and provide feedback to improve service quality.

Qualifications

• 1 year of related experience and/or a related degree.
• Excellent written and verbal communication skills in English.
• Ability to excel in a fast-paced environment.
• Strong organizational abilities.
• Meticulous attention to detail.
• Collaborative team spirit.
• Commitment to confidentiality.
• A quiet, private workspace.
• Must be at least 21 years old.

Languages

• English mandatory
• Portuguese mandatory

Next Steps

• Send your easy apply
• We will reach out and send you a form to send in your full application
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• Get interviewed
• Start working in your dream Job!